Here's a pic of what i mean:
I hope u can help me. I found this problem because my grilfriend bought a hermes too (from VDF UK) and in hers the macro mode actually work's.
HTC along with other repairers often forget to line up the small arm on the camera with the toggle switch on the back cover (As the above poster says).
If you have no warranty then remove the back cover and line up the camera arm with the switch - and test before putting the screws back in.
It's a fiddly job but not difficult - may take you a few attempts, that's why you should not put screws back in until you have checked it's working.
Here you can see the black lever arm on the right side of the camera. It needs to be lined up with the switch on the back cover. It is often forgotten when re-assembling:
Don't force that lever, you could snap the plastic! If the switch is not linked to the lever it will not work.
Taking the back cover off will VOID your warranty. If you do not have a warranty then you can either take it for repair or do it yourself. If you take it for repair just tell them the back has been put on with the switch disengaged from the lever.
If you do it yourself you will need to remove the 4 screws with a Torx 6 screwdriver. Open the case at the bottom end first preferably using a "case opening tool" or a plastic knife. There are small plastic grroves all around and you need to gently prize the case off.
Then the fiddly bit. Try to set the arm of the camera fully up and the switch on the case in the same position. With luck the switch will engage the lever. This may take several attempts before you get them matched up.
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