Have Orange UK shelved the HTC Touch Diamond?

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Hi All,

I got my Touch Diamond from Orange 2 weeks ago and a mate at work liked it so much he wanted one. His contract with orange was due for renewal yesterday so he asked for the touch diamond as a upgrade. They told him the Touch Diamond was not available has it has been shelved or put into quaratine were the words they used because of software issues.

I've just rung orange myself if its true and customer care could not answer the question or if it was getting recalled, nobody had heard about it in the call centre.

I told them HTC had released a new ROM for it but i could not download it because my phone was bought from orange and i must wait for the orange update. I asked if it would affect my warrenty if i downloaded the official HTC ROM update they said it may affect the 6 month orange warrenty but not the 12 month HTC warrenty you have.

Has anyone else heard if orange have shelved the phone?

Thanks,

Mick.

Its still on their web site!!

Originally Posted by samsungq1

Hi All,

I got my Touch Diamond from Orange 2 weeks ago and a mate at work liked it so much he wanted one. His contract with orange was due for renewal yesterday so he asked for the touch diamond as a upgrade. They told him the Touch Diamond was not available has it has been shelved or put into quaratine were the words they used because of software issues.

I've just rung orange myself if its true and customer care could not answer the question or if it was getting recalled, nobody had heard about it in the call centre.

I told them HTC had released a new ROM for it but i could not download it because my phone was bought from orange and i must wait for the orange update. I asked if it would affect my warrenty if i downloaded the official HTC ROM update they said it may affect the 6 month orange warrenty but not the 12 month HTC warrenty you have.

Has anyone else heard if orange have shelved the phone?

Thanks,

Mick.

Sounds like the opeerative has mis-understood the situation to me.

They are having problems putting the Orange Bastardware on it. It sounds like it is this process that has been shelved, rather than the phone itself. Orange would love the phone to be branded to buggery, but as they can't they are having to release them with a stock HTC ROM on them. Get your friend to try again - if necessary speak speak to someone higher in authority.

Alternatively get him to upgrade via their website.

If the phone has been shelved then it shouldn't be available on their website, yet it is.

Thanks Teppic i'll tell him to try that.

I still don't know what ROM to try or if i should wait for orange ROM. If i tried one of the ROMS on this site and something went wrong with the phone in the future, would i still be able to put the original ROM back on?

A email from a friend that works for Orange retail, suggested that he has 30 for sale in his store.

With regards to Flashing back to orange ROM and SPL (this is possible) but in past experiance, if you have ornage care, then I would not bother... I returned many a Orange branded Nokia or HTC with no comeback