Originally Posted by samsungq1
I got my Touch Diamond from Orange 2 weeks ago and a mate at work liked it so much he wanted one. His contract with orange was due for renewal yesterday so he asked for the touch diamond as a upgrade. They told him the Touch Diamond was not available has it has been shelved or put into quaratine were the words they used because of software issues.
I've just rung orange myself if its true and customer care could not answer the question or if it was getting recalled, nobody had heard about it in the call centre.
I told them HTC had released a new ROM for it but i could not download it because my phone was bought from orange and i must wait for the orange update. I asked if it would affect my warrenty if i downloaded the official HTC ROM update they said it may affect the 6 month orange warrenty but not the 12 month HTC warrenty you have.
Has anyone else heard if orange have shelved the phone?
Sounds like the opeerative has mis-understood the situation to me.
They are having problems putting the Orange Bastardware on it. It sounds like it is this process that has been shelved, rather than the phone itself. Orange would love the phone to be branded to buggery, but as they can't they are having to release them with a stock HTC ROM on them. Get your friend to try again - if necessary speak speak to someone higher in authority.
Alternatively get him to upgrade via their website.
If the phone has been shelved then it shouldn't be available on their website, yet it is.
Device: Orange Samsung Galaxy SII (debranded)
Network: Orange UK
SIM Unlocked: Yes
HTC TyTN II
HTC Touch Diamond