Touch HD not recognizing the SIM - Please Help

VizagDude · 10th November 2008, 05:50 PM

Touch HD not recognizing the SIM - Please Help

After a long wait, I just received the Touch HD via FedEx this morning. I immediately insterted the SIM card and powered up the device.

It is not recognizing the SIM card. It gives me a SIM missing and emergency calls only message. I am in the USA and had it shipped from Clove in the UK. This is really frustrating.

I tried with couple of other SIM cards from my friends, same issue with those SIM cards as well. I did a Hard Reset multiple times now, but no issue. I contacted the Clove, they have asked me to ship it back.

I do not want to spend $80 odd UDD to ship it back if there is anyother way to trouble shoot the problem. Everything else in the device works just FINE, except for the SIM error.

I am using T-Mobile USA SIM which runs on 1900 MHz frequency.

Any advice for you all will be grealy appriciated.

Kenjari · 10th November 2008, 06:08 PM

Yeah....I have to figure this one out as well. The detail specs says that it should be able to run on T Mobile frequency.

Please someone respond to this thread!!!!!

iznee · 10th November 2008, 06:22 PM

Quote:

Originally Posted by VizagDude

After a long wait, I just received the Touch HD via FedEx this morning. I immediately insterted the SIM card and powered up the device.

It is not recognizing the SIM card. It gives me a SIM missing and emergency calls only message. I am in the USA and had it shipped from Clove in the UK. This is really frustrating.

I tried with couple of other SIM cards from my friends, same issue with those SIM cards as well. I did a Hard Reset multiple times now, but no issue. I contacted the Clove, they have asked me to ship it back.

I do not want to spend $80 odd UDD to ship it back if there is anyother way to trouble shoot the problem. Everything else in the device works just FINE, except for the SIM error.

I am using T-Mobile USA SIM which runs on 1900 MHz frequency.

Any advice for you all will be grealy appriciated.

It looks like the sim module on your device is defective, i had the same problem with my HTC P3600i but they replaced the module for me free.
U ordered from clove and got it defective?? Damn i was just gonna place my order with clove..anybody else ordered from clove??Are your devices functioning properly?

NeedAPhone · 10th November 2008, 06:34 PM

This is very important!!! I was hoping to use Tmobile sim myself. Anyone has it running on tmobile in USA?
I'm supposed to be getting mine today, will update with the news.

skinniebone · 11th November 2008, 04:54 PM

i bought mine from expansys fr and im using with no problem with tmobile usa. it automatically recognized and set my connection so its all good.

Beards · 11th November 2008, 05:53 PM

Quote:

Originally Posted by iznee

It looks like the sim module on your device is defective, i had the same problem with my HTC P3600i but they replaced the module for me free.
U ordered from clove and got it defective?? Damn i was just gonna place my order with clove..anybody else ordered from clove??Are your devices functioning properly?

I have ordered many, many items from Clove and on each and every occasion I have been provided a first class service regardless if there was a problem or not.

No matter where you purchase the device from you can not guarantee it to be problem free. As such you can't blame Clove ~ all CLove do is receive stock from the wholesalers.
Occasionally there will be a defective item which has slipped through HTC's quality control check.

iznee · 11th November 2008, 06:40 PM

Quote:

Originally Posted by Beards

I have ordered many, many items from Clove and on each and every occasion I have been provided a first class service regardless if there was a problem or not.

No matter where you purchase the device from you can not guarantee it to be problem free. As such you can't blame Clove ~ all CLove do is receive stock from the wholesalers.
Occasionally there will be a defective item which has slipped through HTC's quality control check.

Yes,you are absolutely right about that..no item in this world can be manufactured with zero defect..how silly of me..