No internet on Sprint unit...

---

I purchased a HTC Touch Pro from MobiPCS here in Hawaii.

Unfornatually - the clowns at MobiPCS hacked the unit to run on their network - which all things considered would not of been so bad but it only worked in 1x...so

I installed the stock sprint rom and radio rom - called sprint and activated the phone on their network - problem is that now I have no internet at all.

I'm sure that the ##778 and ##DATA items where changed and now I don't know what all should be in there - anyone have any ideas here? Sprint is of no help and the people at MobiPCS have turned into complete jerks - refuse to replace the phone (they ****ed up) or give me my money back.

I'm having a similar problem. Mine was because, when I went to Best Buy to upgrade my phone (they were the only place in town who had one left), Sprint's service was down, so he called me later to tell me how to activate it.

There are two things you need to do (as far as I know. I'm still working on it):

1: Call Sprint, have them run through everything, I think there's something they need to activate on their end. If they decide to help you, then they'll tell you about the next step. If not, read on.

2: Dial ##778#, hit "Edit". Put in your lock code. Hit "View Info", click on the "mip setting", go into the menu and hit edit. Change "Active User Profile Index" from 0 to 1. Hit OK, then Save. Your phone should reboot, and you're good.

The caveat, of course is that if Sprint won't do anything on their end (I think they need to activate something on their computer), or if you don't know your lock code, you're screwed.

Originally Posted by WryIchi

...if you don't know your lock code, you're screwed.

No, you can get your own MSL code.

http://www.baf.cc/mobile

Or call sprint and ask them to give it to you. Just say, " I was on the line with a sprint representative who was going to give me my MLS...MSL Code I think...I need it to reset my phone..."

Done that before, Sprint will do anything if u talk to them slowly enough. haha

Hope this helps with the code.

BTW, I had the same prob, that 0 to 1 thing helps. I had to switch from 0 to 1 and then hard reset a few times.

Good Luck,
CD

One of the things I learned when talking to Sprint was to make sure you ask for Advanced Tech Support. The first tech support you come to is for basic problems, only the Advanced Tech Support group seems to understand the WinMo phones and they can use the OMA tool to access your phone and make the necessary changes on their end as well.

Also, they had me verify the following and change appropriately,

Settings> Connections> Advanced> Select Network - Both need to be set to Sprint
Settings> Connections> Advanced> Dialing Rules - Unchecked with the bullet hi-lited for mobile
Settings> Connections> Advanced> Exceptions - Empty

Then we went back into the ##Data# screen, did a restore settings which reset the phone. Lastly we did a Update Profile. All the while, he was using the OMA tool to make sure the configurations were happening.

You can read more about it on Sprints forum if you like.

Originally Posted by TechnoHippie

I purchased a HTC Touch Pro from MobiPCS here in Hawaii.

Unfornatually - the clowns at MobiPCS hacked the unit to run on their network - which all things considered would not of been so bad but it only worked in 1x...so

I installed the stock sprint rom and radio rom - called sprint and activated the phone on their network - problem is that now I have no internet at all.

I'm sure that the ##778 and ##DATA items where changed and now I don't know what all should be in there - anyone have any ideas here? Sprint is of no help and the people at MobiPCS have turned into complete jerks - refuse to replace the phone (they ****ed up) or give me my money back.

make sure ur profile is set to 1 not sero its ##3282# i think u need ur msl code