Preparing HD for Waranty Return?

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I have to send my HD back to UK from Australia for repair (because my Wi-Fi fails to turn on most of the time).

I bought it from handtec.co.uk and it had the Orange_UK_1.14.405.3 ROM preinstalled (Unlocked).
However, since I bought it I have flashed if several times using HardSPL but I didn't backup my original ROM first.

Question: If I re-flash it with Orange_UK_1.14.405.3 ROM from this site then remove HardSPL do you think they will accept or reject my warranty claim?
Or is there some other method I should use to prepare it for warranty return?

Thanks

Originally Posted by markqld

I have to send my HD back to UK from Australia for repair (because my Wi-Fi fails to turn on most of the time).

I bought it from handtec.co.uk and it had the Orange_UK_1.14.405.3 ROM preinstalled (Unlocked).
However, since I bought it I have flashed if several times using HardSPL but I didn't backup my original ROM first.

Question: If I re-flash it with Orange_UK_1.14.405.3 ROM from this site then remove HardSPL do you think they will accept or reject my warranty claim?
Or is there some other method I should use to prepare it for warranty return?

Thanks

Better safe than sorry... If you put back the original rom and the original spl, both of which should be somewhere in xda, I don't see where they'd be able to tell... I know of no other method for preparing a handset for return.

When I sent my polaris back to HTC USA, the lady I spoke with said it was fine to leave the custom rom on it, and I did, and nothing was said to me because it was there. I guess it depends where you're sending it back to...

--Jesse

because of the data protection act they wipe the phone so they probably wont know that it has a different rom and even so they arent allowed to boot it up properly to find out.

as said before better to be safe than sorry because you dont know how you can trust these days, over eager employee looking for a promotion could try it out - and get sacked for it - and then you fail warranty?



D

I was just wondering what is the differencec between the orange UK ROM and this one http://forum.xda-developers.com/showthread.php?t=466040

Cheers

And can someone help me to prepare my phone for the worse case?

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I just get my HD for two days...
still looking around and reading alot to choose which coked rom that i will try
1st... but after what happened to our friends here it make me more carefull
so can someone tell me how to make a backup for my stock rom?
is it can be downloaded from HTC website , i allready look there but i cant find...
or maybe just can show me where i can read about this.....
thanks in advanced

The Link I posted above is the htc stock one, I also bought it from handtec and delivered. How do you know if it is orange? as there is no mention of it when you check the rom version So I assume it is HTC stock.

had same worries and found original orange rom

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I had the same worries before putting on hard SPL on my device so looked on XDA for the rom and found it. the wiki for hard SPL will tell you exactly on how to reverse it and you should be able to return all to factory settings. Here is the link for the HTC stock rom from ORANGE: http://forum.xda-developers.com/showthread.php?t=444158

On the same subject, what is the best way to backup a complete carrier ROM on a TOUCH HD before installing a custom one?

i wanna know that too.. im with o2 germany and theres no default rom to be found here =( so i have to save my rom off the phone before flashing to be on the save side. but noone is able to tell me =( or at least noone does (in other threads)

Originally Posted by N!ghty

i wanna know that too.. im with o2 germany and theres no default rom to be found here =( so i have to save my rom off the phone before flashing to be on the save side. but noone is able to tell me =( or at least noone does (in other threads)

Hi nighty,

I had the same problem, O2 device and warranty incident. You can find the German O2 stock ROM 1.14.207.3 in German-speaking boards like ppc-welt.info or pocketpc.ch, but you'll still have the wrong ROM version displayed on the boot screen (RGD screen). I don't know why this is the case as nobody answered to my questions too

Hi nighty,

hatte das selbe Problem, O2 Gerät und Garantiefall. Du kannst das dt. Original-Rom in deutschspr. Foren wie ppc-welt.info oder pocketpc.ch herunterladen, wirst jedoch im Bootscreen (RGD Bild) eine falsche Rom Version angezeigt bekommen. Keine Ahnung warum das so ist, habe auf Nachfragen hier auch keine Antwort bekommen