The story from T-Mobile, and my current wait for a SIM unlock code.
Originally Posted by neoobs
From what I was told at the store and confirmed by Tmobile CC, There are no G1's being sold at full price right now. You have to buy it with a new contract or upgrade. Meaning they aren't going to let you unlock these until they start selling them with no contract... or after 90 days from the 22nd.
Those statements seem to be incorrect.
I am an ATT user.
I have been told that there are officially two scenarios for acquiring a SIM unlock code for a T-mobile device:
1. A device is purchased full price by a non customer, and T-Mobile requires (at least in the case of the G1) the outsider to FAX an image of the proof of ownership or receipt from the store. The SLA for delivering the SIM unlock code is one week.
2. A device is purchased full price by a customer in good standing for the past 90 days, and the customer can expect delivery the SIM unlock code within 24 hours.
I am an ATT user and purchased a G1 yesterday at the 3rd Street store in San Francisco and was offered no resistance by the SRs at that (particularly well-stocked) store.
I arranged to share the device with a friend who uses T-Mobile, and together we completed a call-in request to T-Mobile support at 1-877-453-1304 to obtain by e-mail a SIM unlock code for the device to go along with the IMEI number beneath the G1's battery.
The SR on the telephone said that it would take "up to" 24 hours to complete the current request. I have in the past acquired such a SIM unlock code for a T-Mobile device, and received the appropriate e-mail message within four hours of completing the request.
I'm still waiting for the SIM unlock code and haven't received the e-mail message in the past 15 hours, but hope springs eternal.
Also, note that pre-paid customers seem to have *no* Unlock privileges as far as T-Mobile is concerned. I stepped through the process with a friend who buys minutes as she goes, and we were bounced several times between the regular service representatives and the prepaid SRs, getting language barrier, slow comprehension and shallow knowledge from these professionals on every front. They were nice about things, though.