Oh dear... My one has 'DEAD PIXEL'

---

So... disappointed result...
I found my one has dead-pixel.

A green pixel on screen, when its background colour is 'black'

I need to ask my retailer for replace new one. Oh god...
How do I do?

(Sorry for title, It is 'STUCK Pixel' not 'dead pixel')

I dont know what the policy is in South Korea but in the UK it gets messy
Basically vendors say it is OK to have dead pixels as long as it does not exceed X amount - X being I think 5

As the unit is very new, the best solution in the UK would be to reject the item under distant selling regulations (which you get 7 days) and NOT reject on the fact it is faulty.
If you do faulty, it could get rejected as a claim as 1 DP is considered fine...also it could if they wanted to, get repaired and not replaced

Originally Posted by akash_84

I dont know what the policy is in South Korea but in the UK it gets messy
Basically vendors say it is OK to have dead pixels as long as it does not exceed X amount - X being I think 5

As the unit is very new, the best solution in the UK would be to reject the item under distant selling regulations (which you get 7 days) and NOT reject on the fact it is faulty.
If you do faulty, it could get rejected as a claim as 1 DP is considered fine...also it could if they wanted to, get repaired and not replaced

Thanks. Actually, In Korea, dead-pixel is quite serious claim from users.

I am going to report this fault to retailer and send back it ASAP. I wish to get new device.
By the Way, If I replace new one, I am afraid I might wait another a month for TD2.
Oh my god...

Apologies if I get your location incorrect...I saw the flag being South Korea but then just noticed your location being Oxford - UK

Well again if UK... I know most vendors are still showing 10 odd in stock ... where is yours from?

Originally Posted by akash_84

Apologies if I get your location incorrect...I saw the flag being South Korea but then just noticed your location being Oxford - UK

Well again if UK... I know most vendors are still showing 10 odd in stock ... where is yours from?

MY retailer is Mobilephonedirect.
Today customer centre is closed so I send e-mail to them and looking forward to receiving reply.

By the way, If the suggest for fixing, is it reasonable idea? Well... I am not sure.

Sad to hear this dude...
There was a program, that tries to fix dead pixels.. I googled it and I think it was this one:
http://www.jscreenfix.com/faq/17-how...creenfixmidlet

I hope it helps.

Originally Posted by d3sm0nd

Sad to hear this dude...
There was a program, that tries to fix dead pixels.. I googled it and I think it was this one:
http://www.jscreenfix.com/faq/17-how...creenfixmidlet

I hope it helps.

Thanks for your reply.
Firstly, I wait for retailer's reply and than will try use this program.

jscreenfix may work if it a stuck pixels (changes the RGB of each pixel fast to jog it to work) if not you can us UK long distance (Internet) selling legislation to return the device (change mind and dont want) in think 14 days or if bought on contract you still have the same protection

What are the first 3 letters of you serial number should determine the HTC country of manufacture

Originally Posted by HTC_GLOW

jscreenfix may work if it a stuck pixels (changes the RGB of each pixel fast to jog it to work) if not you can us UK long distance (Internet) selling legislation to return the device (change mind and dont want) in think 14 days or if bought on contract you still have the same protection

What are the first 3 letters of you serial number should determine the HTC country of manufacture

Thanks

Firstly, I apology term of confusion.
It is 'stuck pixels' (My fault is 'a green' pixel on 'black' background).

By the way, I try run jscreenfix but the symptom is still going.
I am just looking for reply from retailer (Mobilephonesdirect).

Finally, My first 3digit of S/N is 'HT9'.

Looks like there is more then one thread on this topic.......See