Hardware reset Pro2?

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How to hardware reset Touch Pro2?
RHOD100 MFG 32M SS-BC 0.74.1000

I recive answer from HTC:
The way you do a hard reset on a touch Pro 2 is :
1. With the device turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then briefly press the POWER button.

2. Continue pressing the VOLUME UP and VOLUME DOWN buttons until you see this message on the screen:

3. Release the VOLUME UP and VOLUME DOWN buttons, press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset

Thank you once again for your continued patronage.
Best regards, Europe customer support team HTC Corp. Global Service Division

But, this instruction not work.

Try holding the Vol Up and Down together and Reseting with the Stylus. (Just a guess BTW )

P.S. Did you get my PM ?

Thanks
Dave

Originally Posted by DaveShaw

Try holding the Vol Up and Down together and Reseting with the Stylus. (Just a guess BTW )

P.S. Did you get my PM ?

Thanks
Dave

Not Work

Does it get to the point where it shows you a reset message on screen?

This is screen

Originally Posted by Goran Anicic

This is screen

From what I've read about the Topaz:
Hold Vol UP and Vol DOWN together (keep them pressed down and do not release). Then press the reset button with the Stylus and hold it for a few seconds, then remove the stylus keeping vol up and down pressed.
Or if the device is off hold down Vol Up and Vol Down (keep them both pressed until you see the message) and then Power On.

A Hard Reset is usually a two button combo whilst the device is powering on (either from a reset or from a cold boot).

Dave

That screen reads like the software is dead due to it being a beta test.

Originally Posted by Jacina

That screen reads like the software is dead due to it being a beta test.

Yep, but you can still Hard Reset and change the date.

Ta
Dave

I have the same problem. Can anybody PM me with a solution to this? Tried all I know and nothing works...