[help] Gene100 with Unresponsive Touch Screen
My gf asked me if I can fix her fone, she said her phone's touch screen is unresponsive. Yesterday, she gave me the phone so I can work with it. Here're the symptoms:
- The screen is unresponsive
- Softreset doesn't solve the problem
- The hardware buttons are work. (I still can operate the fone with hw buttons)
I normally suggested her to do a hard reset, but she refused unless I can back up the text messages,,,
so, what are you guys suggest to solve the problem? I have downloaded three back up softwares, but I would like to fix the problem before I hard reset it, and to understand that hard reset might not solve the problem,,, it can be a hardware failure.
and oh, her father bought the Gene online, so no warranty,,,
thx in advance guys!