Touchscreen Problem(and others)

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recently i have been having a lot of problems with my phones. when i bought the phone it was great until about a month ago the accelerometer got messed up and everything went into landscape for no reason, so after two weeks of dealing with that problem i called t-mo and they had me go through the usual troubleshooting steps which i had already tried. they asked if the phone was rooted and i acted like i had no idea what that meant, and they sent a replacement(refurb) about a week into using the refurb i was having really bad battery life of about 20 minutes, i called t-mo again and told them my battery was shot and what was going on. they decided that the phone was broke but they would send me another battery as well.

then i got the phone 4 days ago and it seems now that the touchscreen is going out. i went to pull my notification bar down cause i had an email and my app bar came up, when i tried to close it nothing happened. right now it seems that the entire screen thinks i am touching 3 inches below where i am and so i have been using the phone without touching the screen(not fun), so i called t-mo again. first thing they asked me was if the touchscreen not working was inhibiting my everyday use of the phone, obviously it is affecting my usage of the phone since i got it because it was a touchscreen. t-mo told me after a few minutes of looking up my info that since they have sent three phones out(even though i told them not to on one of them) that i have to take it up with HTC. HTC is telling me that i have to take it up with t-mo. if i am not mistaken all refurbs come with either a 90 day warranty or the remainder of the one year on the original phone whichever comes first. i know there are some t-mo employees here, so please tell me who i should talk to or what i should say to get my phone fixed, this is ridiculous that i got the rufurb and it doesn't even work. aren't they supposed to test each one before they send it out?

thanks in advance guys

Yes they are suppose to test it out but those big companies... ahhh. I'm convinced that T-Mobile should be the company you should talk to for a replacement. They should provide you with another one since it's within the 90 day warranty. If they tell you to talk to HTC tell them HTC told you to talk to them. Not much but I can say Hope you have better luck!

Sounds tough dude! I've been lucky enough to always have re-furbs work for me, but sounds like you're not having my luck :/.

I have an insurance plan with T-Mobile, $7 a month, and lets you replace your phone, no questions asked, anytime you want. You can try seeing if you want to sign up for that and then they take care of it through the company that does the insurance for T-Mobile, and skips HTC and T-Mobile altogether.

Best to call T-Mobile and get them to get in touch with HTC direct to try and solve the issue.

As for the screen always going to Landscape mode, this used to happen to me. I figured out a fix when I noticed the Fancy Animation setting was causing the issue in Spare Parts. I disabled it and the screen was auto-rotating fine.

After disabling the Fancy animations in the settings too and then re-enabling them back and in Spare Parts, all was well.