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kaas11
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Thumbs down Touch screen broke

Hi! I Love ( D ) my TD2... to bad my touch screen broke already (2 months after purchase) without dropping it or whatever.. Screen and phone works normal.

Im just curious if there are other people having this problem jet?
Do you guys think im f*ck'd? or does htc replace touchscreens within warranty?

if not; Does anybody know what the costs may be for replacing a touchscreen? And is it possible to replace only the touchscreen or must the whole screen be replaced?


A lot of questions , i know.. hope someone can give me answers.
Thank you!
 
georgeono
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Lightbulb new screen

see here, a similar discussion: http://forum.xda-developers.com/showthread.php?t=537654

if the screen broke and it was not your fault, warranty should cover that ... it seems that buying a new screen and putting it is easy ...
 
kaas11
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thnx for reply georgeono! guess i'll try warranty first.
 
rangefighter
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same here...touch screen cannot sense any form of touch
 
kaas11
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Hm.. to bad man. when i put my phone under a bright lamp or in the sun i can see some kind of liquid under the screen(so i know its definitely broke..), same at yours? did you contact warranty jet?

i guess the screen is just not that strong, cause i have treated this phone much much better then my old htc touch and that touchscreen is still working..
 
rangefighter
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my batt went flat...
I go home and charge it..
before full charge, I sms and it is not working anymore..
Soft reset or hard reset no use..

Next day, I see the "liquid" screen under sunlight...

I also take care of it well as this is my first pda and most expensive hp i ever bought...

Going to sent in on this coming thursday...

How about ur warranty, void or consider under warranty??
 
kaas11
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havent found time jet to send it in but i'll send it tomorrow so i'll let you know. .
 
gregianos
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(Last edited by gregianos; 11th August 2009 at 01:07 PM.) Reason: Additional info
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I have had the same problem. I sent it back last Friday and have had notification on Monday that it arrived at HTC, but the tracking details they gave me don't seem to do anything. They say it'll be 5 to 10 working days before I get it back.

The engineer on the phone pretty much straight away described the problem as 'LCD Leak' and that was also stated on the postage label they sent through to me.

I found a short term fix for the problem before i sent it off: When you see the touch screen has the patch of liquid inside, use a piece of sellotape or other sticky tape and gently pull the touchscreen outwards away from the phone and it becomes usable again as long as no fluid is touching the screen any longer.

Hope this makes sense.

edit: I got my phone back and the same problem was still occurring - it looked like they had simply take taken the screen off and put it back on again. It has gone back again, but hopefully this time they will actually look at it.
 
kaas11
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hm i tried your fix but it didnt work for me ..thnx for the tip anyway!
 
Sqoerk
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Same like here I think:
http://forum.xda-developers.com/showthread.php?t=522813

I had to sent it back for a repair. Right now my repaired phone starts to get the problem again

 
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