help please Activesync & Exchange 2003 not working

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OK so I have setup activesync on several windows mobile handsets however I am unable to do so on my hero. I am using the same credentials and even if I switch back to my treo I can set up activesync fine!!

The error I am getting is "Failed to connect to the exchange server. Please check Exchange server settings."

It is also worth mentioning that it I can browse to the OWA web page from the handset.

I am pulling my hair out on this one so any help would be appreciated.

Activesync

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Activesync is for windows....not android

the sync software is on your sd card...if your orange
or you can find it here

http://www.htc.com/hero/m/en/downloads/htcsync.html

if i have read your question wrong...forgive me

Originally Posted by liamhere

Activesync is for windows....not android

the sync software is on your sd card...if your orange
or you can find it here

http://www.htc.com/hero/m/en/downloads/htcsync.html

if i have read your question wrong...forgive me

Hi I have the hero in front of me now and I can assure you the option I am trying to use is 'Activesync'. I think HTC have licensed it for the hero...

i don't think they have, i think it's just some bastardised thing they've knocked up themselves, but i could be wrong.

one thing to check though is because the hero does not support all the security policies that windows mobile does, some exchange servers simply won't let it connect.
If the exchange server forces a password on the device, you're S.O.L it seems. or at least, i can't get them working with password enforcing servers....

Originally Posted by rhedgehog

i don't think they have, i think it's just some bastardised thing they've knocked up themselves, but i could be wrong.

one thing to check though is because the hero does not support all the security policies that windows mobile does, some exchange servers simply won't let it connect.
If the exchange server forces a password on the device, you're S.O.L it seems. or at least, i can't get them working with password enforcing servers....

Its my own exchange server and it does not enforce passwords. Also I can switch back to any WM device and all syncs fine.

Has anyone actually got it working with exchange 2003? I have a feeling it may be 2007 only...

ok cracked it. It wont allow you to sync with a user name that has a space in it. Ie. 'FirstName Lastname' will not work. I have had to change my user name now to be 'FirstNameLastNAME' hope that helps somebody!!

Originally Posted by s4vva

ok cracked it. It wont allow you to sync with a user name that has a space in it. Ie. 'FirstName Lastname' will not work. I have had to change my user name now to be 'FirstNameLastNAME' hope that helps somebody!!

Have the same problem as you, before i read youre findings...but:
When i try to pull the trick you mention, the phone now tries to connect to the server, but after verifiing account information... it halts at "Authentication failed. Please verify user/pass bla bla"

You are not saying that my AD credentials on my PC also has to be FirstNameLastNAME?
/Psudo

yes, i believe he is.

You actually have to change your username, not just not remove the space on the device.

From how i understand EAS to work, you would indeed have to change your username in AD as well (but check first, i'm far from an Exchange admin!)

What I did was change my username in the Active Directory. You will also need to change your username on anything that accesses the server (Outlook RPC, laptops pc's etc.)

Hope that helps.

Originally Posted by s4vva

What I did was change my username in the Active Directory. You will also need to change your username on anything that accesses the server (Outlook RPC, laptops pc's etc.)

Hope that helps.

Yup it helps, but maybe not what was intended nor expected from HTC/Android dev. Hopefully a fix will be out soon.

/Psudo