Rogers 3G network

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Hey guys, I just wanted to see if anyone else is having a longer waiting period with the Rogers 3G network lately or if it is just me. I've been noticing that my phone has slowed down quite a bit when browsing the internet or using an application that requires data on the 3G network. My wi-fi is fine, just the 3G. It takes between 45 secs to 1 minute to retreive the information. I had called Rogers and asked them to reset or refresh or whatever they do down there, but didn't seem to help.

Now if it is just my phone, maybe it is some application that is using up the processor or data, but I don't have that many applications running in the background other than weatherbug that constantly uses data.

Any suggestions would be helpful.

Thanks

What happens if you run a speedtest? the app by Xtremelabs is good.

no issue here. i use mine on a daily basis between pickering and mississauga, and as long as i have at least 2 bars of signal strength my magic is very fast over 3g

Thanks guys for the quick response. I think I found the problem. I had called Rogers support again and they said that it is due to my sim card being a 2G one. I need to replace it with a 3G. Hopefully that will fix the problem.

Thanks

I too have been having internet/email issues since last Thursday using my Treo 750. The symbol toggles between 3G and H and usually does nothing but comes back with an error message saying something like 'cannot find this page...'. I travel between Oakville and Concord every day with the same issues. The phone worked perfectly in Brantford last night...so I don't think it's a hardware issue. The tech support guy grabbed a treo and tried and was able to connect on EDGE....not 3G.

I tried my sim card in my sons Motorola Risr and it works perfectly....on EDGE. They tech support guy said they were having issues with 3G last Thurs/Friday, so I'm wondering if whatever they did last week is affecting some older phone models (I've had mine for 1 1/2 years now). Not sure if I can (or if I want to) configure my treo to connect via EDGE instead of 3G...

Anyone having the same problem?

Very odd indeed. I got my new sim card but still doesn't fix my problem. At least I'm not the only one experiencing the same problem. As far as I know, the 3G and H symbol are he same thing according to rogers tech guy, correct me if I am wrong. I'm going to call again today to see if I come up with anything.

Just got off the phone with Tech Support again. They are sending me a new Sim Card, but from the sounds of it, that's probably not going to fix the problem. He WAS going to do a free hardware swap until he discovered the phone is out of warranty. Then it was basically "oh gee, three year contract, one year warranty...tough luck".

Yep, the G and H are the same thing. Since mine is switching back and forth, he said the phone is hunting for a signal.

When I asked why the phone worked perfectly in another city he couldn't give me a good answer. I have to go back to Brantford tonight, so I'll get a chance to repeat the experiment.

Listen folks. It has nothing to do with your SIM card, nor your phone. The reps at rogers, I for one, ASSUME it could be the sim card, but really, most of the reps cannot differentiate an incompatible SIM with a compatible one, so they send you out a new one anyways, just to get you off the phone because they really don't know what the cause is and they have no hands on the status of the networks and network problems other than what is posted in library by the actual IT department, which do not directly communicate with the centers.

To sum it up. Rogers 3G network is garbage! and that DNS issue is not isolated to the metro area, it's here too in Newfoundland. DNS resolution is extremely slow, even with OpenDNS, which means it's their switches that are garbage and most likely being bogged down. Rogers thinks they had solved the problem by throttling the 3G bandwidth to ~3Mbit and the upstream to less than 150K, (My assumption), however, that isn't working.

From my guess is that the request is sent to Rogers networks, which cache that request then caches the pages and sends it to your device, making it appear you have a fast connection. :P

Anyways, sometimes I find the EDGE network a lot faster..especially in the DNS resolution area.

"It has nothing to do with your SIM card, nor your phone"

My feeling exactly. It just seems a little too coincidental that everything was just fine until they had a network "issue" late last week.

So, being a mechanical guy with very little knowledge of how a these things actually work, is there a way for me force the treo750 to use the EDGE network?

Never mind, I got a hold of a guy at Rogers who seemed to know his stuff. He told me to get the latest OS from Palm and then how to go in and set it up for EDGE. We'll see how that works.