Alarm doesn't work properly

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The whole point of setting the alarm is that you can just leave it and know that it will go off at the assigned day and time. Unfortunately, it is just not reliable at the moment. I have already been late for work once, and have gone back to using my WinMo phone for the alarm, as at least that works every time.

It does seem to be an Android issue, I have seen it mentioned on other forums for other handsets, but I want to track down exactly what might be causing it on the Hero, and if there is a work around until HTC/Android releases fix it.

First off, the screen is switched off, but the phone is stil powered on, just like any other phone when you have the alarm set.

When I got the phone on Thursday, I set the alarm for Monday through to Friday, 10.30am.

Friday morning, the phone wakes and the alarm goes off at 10.30. Fine.

Monday morning, nothing happens. Go into the settings, check alarm set for the correct time and day, all is fine, it just didnt go off.

Tuesday morning, it works fine, phone wakes and alarm goes off at 10.30.

Wednesday morning, nothing. WinMo phone alarm wakes me at 10.34. I switch on the Hero's screen, and immediately the alarm goes off, 4 minutes late!

Last night I didnt charge it, thinking it may be an issue when being charged. But this morning it didnt work, so it is not an charging issue.

The Alarm icon was showing the top corner, so the alarm was obviously set, and the Clock App was still running (I checked in Advanced Task Killer). I will try to set it again tonight from scratch, and see if that works.

Having to set it every night would be a pain, but at least it would actually work like it is supposed to.

I've got the same issue and was about to get late for work this very morning just because of it. Luckily me I've got some sleeping disorders so I woke up before the clock should have went of either way...

HTC Needs to fix the clock in their TouchFLO..

Got somewhat the same problem...

Could a hard reset help?

A hard reset didn't do the trick for me. I really need the alarm clock to work so I think I'll buy an alarm clock app on the market, but I shouldn't have to ...

If you are using taskiller or advanced task manager, make sure you exclude the clock app from killed processes. I had this problem, when the clock came back after being killed the alarm wouldn't work even though the icon was there. Excluding it fixed it.

Cheers Ewans, i was killing the clock process and it was this that stopped my alarm this morning. Made me late! Still, i forwarded my boss this link so he could read himself. (Not that he was mad. He's a great boss!)

We should maybe think about making a list of processes, what they do and what you can/can't kill.

For instance, i don't use the Twitter widget as i find the notification bar and having Peep on my home screen just as quick and less resourceful hungry. But if you kill Peep sitting in the background, it will stop any notifications, so this needs to be left alone.

Even if I don't kill it (noticed that too), it still fails to go off sometimes.

Yes, it is not totally obvious what is going on yet.

The fix (based on one days trial!) seems to just before I sleep to go into the clock app, disable the alarm, then immediately enable it again.

This results in the "Your alarm will sound in 7 hours 10 minutes" type message.

That worked this morning, the question is if I leave it alone now, and dont kill the clock app, will it still work tomorrow? And if I restart the phone, will the Clock app and then the alarm still be running or do I have have to go into the Clock App manually?

If my clock is showing on the home page, and the alarm icon is in the top bar, I expect the alarm to go off.

It should not be possible to kill the alarm process, it shouldnt be part of the clock app at all, but a separate background process with settings controlled by the clock app, but not reliant on the clock app running.

This is what I've found out.

When you program your alarm for multiple days, it only sounds the first day.
If you uncheck and check your alarm, it will go of the next day.

This is without using TasKiller or something similar and without resetting. (just did nothing)

It looks like the multiple day option is a fake and you will have to set it every day. Allthough I haven't tried out multiple alarms, thinking about seven alarms, but you'll have to reset at least once a week.

Good luck waking up

Alarm works fine for me now, I use one for weekdays that goes off everyday, and another just on Sundays at a different time. I'm using a standard G2.