I've been trying to load recovery.img during fastboot (back+power) and then to apply update.zip during recovery (home+power).
However, the problem is that during fastboot, the device isn't recognized (when I go to adb devices on command prompt, no device is listed). I know that my drivers are good bc the device is found when I start up in the recovery mode. I tried to skip the part where I load recovery.img (since when I try to do that, it tells me that it can't be loaded), and to go straight to apply update.zip, but then the phone tells me that update.zip is either bad or can't be mounted.
I have a Rogers Magic (32A). I am a complete newbie, so any help would be greatly appreciated. I should also say that before I tried to do the factor reset, the phone was on the hero rom loaded by a previous user.