Yup, I've posted before on the echo/voice quality before on the VZ TP2.
I called ATT to cancel my other line and got the dog and pony. OMG what a nice dog and pony it was.
I could have got pure for $90 if it was my main line, but I wanted to port my main line back. So it was $120 out of contract for a pure.
Then additional discounts on service and a TON of rollover mins added. I would have had to pay full price if I wanted to go back to ATT through the normal route.
More to this story, not really. My friend cancelled his THREEGS cause he moved very rural with only edge service. They gave him a similar SWEET deal for coming back, he said he had a spare normal phone, so he now has THREEGS on only a voice/txt plan, with no data.
This is nothing new. It's just what ATT offered after I complained about a few things in their "customer retention" department.
I did the same with VZ, saying I wanted to port back to ATT, and they basically said, "have a nice day".
I said, 30 day policy, I'm returning. I got MISINFORMATION from VZ, but they did give me another number that I had to call to verify the return. This was NOT the number on the receipt that explained the return policy.
The first CS rep on the number on the receipt stated that I had to return the phone with the label in the box... yay, no problem!
Then she said that I had to call the other number after 14 days to verify return. Then she said that when I called that other number they would have to transfer me to regular CS at VZ to verify. I was like WTF, ok if that's the procedure.
Remember this was an internet sale, TP2. I called 8007117773, and they said that what was above was not true. Gave the return label tracking, she then said it "could" take 14 days for the credit to show on my account and the regular VZ rep was wrong. They handle everything, and if I don't see my credit in 14 days, then call back.
quid246: is that enough for ya? I don't think I left out any details.