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jhightower31
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#1  
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Posts: 53
Join Date: Jul 2009
Exclamation Need some help fast (Need to send phone into warranty)

Ok I have to send my phone in to ATT warranty dept because my screen is flickering like crazy for some reason. It looks like a bad case of VHold on a old CRT monitor. I am currently running Energy ROM and need to reflash to stock. Only problem is I can't read the screen. I did a hard reset on it just to see if it was a software issue. It loads the ROM gets to the align screen and when I try to align it it just seems to reset the align screen after pressing it in the 5 locations. What do I need to do to reload the factory ROM from HTC and is there anything else that needs to be changed? I really do not want to have to pay the $400 dollars they told me I would have to pay if they end up saying it is something I did or if they catch wind I had a cooked ROM on it.

If there is anything else you guys need please let me know so that I can get this issue taken care of.

Here is what shows on the boot screen:

R:1.14.25.05
G:52.63.25.34H
Y:5nergy ROM

Like I said I would be reloading the ROM directly from HTC website so if I recall the radio is included with that ROM but what about the Microsoft .NET Framework 3.5 and Hard-SPL package that was installed to use the cooked ROM? Will they be able to see that was changed or will they even care?
 
Philotra
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Posts: 5
Join Date: Nov 2009
Just reinstall them by the following order:

- Stock ROM (from HTC)
- RadioROM is not needed by the fact that's installed with the stock-ROM
- Flash Stock SPL (at the end of http://forum.xda-developers.com/showthread.php?t=410150)
- Flash Stock ROM again to be sure everything is back to it's original state (After you have flashed the Stock SPL the Stock ROM can also flash it's own (because there are different versions (1,9/5.5/...)) SPL)

Good luck!
 
tommieremix
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#3  
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Posts: 49
Join Date: Jun 2009
okay first off you gotta download the att rom located here http://www.htc.com/us/SupportDownloa...at=2&dl_id=553 and get ur phone in bootloader mode, to do that take the stylus and old down the volume button down, and press the reset button with the stylus, located near the usb port. then plug your phone into the pc then run the update utlity and follow steps on the pc
 
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