Emails disappearing

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I have searched for email problems but found none that describe my problem.

The problem is this.
1. Emails that have been read, but not deleted are removed from my HD2.
2. I get a notification that an email has been delivered. If i don't read that email, pick up my phone and so on. I can return to my phone knowing that i should have a message to read and find none.

I believe that what may be happening is that my emails are getting cleared down on every send/receive schedule.

Can anyone assist?

I am not saving messages to the SIM card currently.

I had that problem.
I guess that messages are deleted from hd2 when they are deleted from mail server

In other words, when you download them with computer for example, where you probably set it to: delete messages from server after they are downloaded, they are deleted from hd2 after next send,receive...

So I guess that these emails you would like to read them on your hd2 are deleted because in the mean time you or some software deleted them from email server

I find this happens if I empty the deleted items folder in Outlook on the Windows PC to which my HD2 is synched.

Disappearing email

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On HTC Touch HD, when I wanted to save an email, I have deleted it. In that way it stayed preserved in the "deleted items" folder.

However, on HD2 email is disappearing from that folder also, after it has been deleted on the server.

Is there any way to save e-mails permanently on HD2? Except moving it to the "drafts" folder...

Originally Posted by CRO_Misho

On HTC Touch HD, when I wanted to save an email, I have deleted it. In that way it stayed preserved in the "deleted items" folder.

However, on HD2 email is disappearing from that folder also, after it has been deleted on the server.

Is there any way to save e-mails permanently on HD2? Except moving it to the "drafts" folder...

find the email options screen that lets you set the storage location, and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.

Originally Posted by samsamuel

find the email options screen that lets you set the storage location, and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.

Thank you for your reply, samsamuel!

I have tried to find an email option screen that you are referring to, but I just don't see it anywhere.

Could you please guide me to it?

TNX

sure, from home screen go mail -inbox -menu -scroll down to tools -options switch to storage tab and there it is.

Oooops, I 've missed the scroll down part.

TNX

hehe you aren't the first

Hi there!
I have the same problem, but this problem persists...

Originally Posted by samsamuel

find the email options screen that lets you set the storage location,

Ok, done.

Originally Posted by samsamuel

and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.

Ok, switched to "Manually".


What I do (just for testing purposes):
1- I'm at home and using Outlook 2003, so from one email account of mine I send a short email to THE email account which is also set up in my HD2.
2- Once I see the email has been delivered, I force my HD2 to refresh and I receive the email.
3- Now I refresh Send/Receive in my Outlook. Fine, I receive the message too.
4- Finally, I refresh again (Send/Receive) in my HD2...
5- The email I had on my HD2 screen, is gone. If I go to my InBox folder, there's nothing there.

What's wrong? Although I know the server deletes the messages, why can't my HD2 keep a message that had already been received?

Cheers,