[SOLVED] Just got my Seidio Innocase II. It has a lot of scratches out of the box!
I got the Seidio Innocase II Surface, Combo
and the Ultimate Screen Guard
. Because I live in the Philippines, I asked someone in the US to buy it for me then someone brought the items to here.
Unfortunately, the Innocase came with a lot of scratches out of the box. I don't know how the hell this passed Seidio's QA. Really pissed.
For many of you out there, this isn't too much of an issue because you can easily ask for replacements. As for me, I don't know how I'm going to get this thing replaced. Shipping it to the US would be more of a hassle than living with the scratches.
I'll email Seidio and tell you how it goes.
Edit: Here's the pic. Got some on the front part too but they're not really photo-worthy
Got a reply. I pasted it below. I filled out the RMA request. Let's see what happens next
We are sorry to hear about the troubles that you are having with your Innocase. All of our products are warranted for 180 days from the date of purchase. If you are within that period, there are a couple of options depending on where the item was purchased.
If your product was purchased through our online store, you may fill out an RMA request here, http://www.seidio.com/rma/rma.php ),
or contact customer service at 832-204-1118 for replacement information.
If you are an end user and product was purchased from an authorized reseller of Seidio products, please complete this form with our Warranty Department http://www.seidio.com/rma/wsrma.php A copy of the original sales receipt or proof of purchase is required.
Your business and continued satisfaction is of great importance to us here at Seidioonline Customer Service, so feel free to contact us at (832) 204-1118 with any questions or concerns.
Seidio Online Customer Service
Seidio Customer Service
Edit: btw, the Innocase messed up the Seidio's screen protector too. It's got bubbles now. I admit that it's my fault because the protector wasn't perfectly aligned, but it's still frustrating
Feb 19 Edit: After following up, Seidio is shipping a replacement for my Innocase II to the address of the person I asked to buy it for me
I hope, she gets a replacement in perfect condition.
Probably the last edit:
Finally got my Innocase replacement! I'm lucky I found someone going home from the US. The new case is very different from the first one I got. It has no scratch at all and is less prone to scratches. The first one I got probably had issues with handling and production. I'm loving this Innocase! =)