[SOLVED] Just got my Seidio Innocase II. It has a lot of scratches out of the box!

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I got the Seidio Innocase II Surface, Combo and the Ultimate Screen Guard. Because I live in the Philippines, I asked someone in the US to buy it for me then someone brought the items to here.

Unfortunately, the Innocase came with a lot of scratches out of the box. I don't know how the hell this passed Seidio's QA. Really pissed.

For many of you out there, this isn't too much of an issue because you can easily ask for replacements. As for me, I don't know how I'm going to get this thing replaced. Shipping it to the US would be more of a hassle than living with the scratches.

I'll email Seidio and tell you how it goes.

Any advice?
Edit: Here's the pic. Got some on the front part too but they're not really photo-worthy


Edit:
Got a reply. I pasted it below. I filled out the RMA request. Let's see what happens next

Hello Allan,

We are sorry to hear about the troubles that you are having with your Innocase. All of our products are warranted for 180 days from the date of purchase. If you are within that period, there are a couple of options depending on where the item was purchased.

If your product was purchased through our online store, you may fill out an RMA request here, http://www.seidio.com/rma/rma.php ),
or contact customer service at 832-204-1118 for replacement information.

If you are an end user and product was purchased from an authorized reseller of Seidio products, please complete this form with our Warranty Department http://www.seidio.com/rma/wsrma.php A copy of the original sales receipt or proof of purchase is required.

Your business and continued satisfaction is of great importance to us here at Seidioonline Customer Service, so feel free to contact us at (832) 204-1118 with any questions or concerns.


Thank you,
Seidio Online Customer Service


Seidio Customer Service

Edit: btw, the Innocase messed up the Seidio's screen protector too. It's got bubbles now. I admit that it's my fault because the protector wasn't perfectly aligned, but it's still frustrating

Feb 19 Edit: After following up, Seidio is shipping a replacement for my Innocase II to the address of the person I asked to buy it for me I hope, she gets a replacement in perfect condition.

Probably the last edit:
Finally got my Innocase replacement! I'm lucky I found someone going home from the US. The new case is very different from the first one I got. It has no scratch at all and is less prone to scratches. The first one I got probably had issues with handling and production. I'm loving this Innocase! =)

Originally Posted by anthro

I got the Seidio Innocase II Surface, Combo and the Ultimate Screen Guard. Because I live in the Philippines, I asked someone in the US to buy it for me then someone brought the items to here.

Unfortunately, the Innocase came with a lot of scratches out of the box. I don't know how the hell this passed Seidio's QA. Really pissed.

For many of you out there, this isn't too much of an issue because you can easily ask for replacements. As for me, I don't know how I'm going to get this thing replaced. Shipping it to the US would be more of a hassle than living with the scratches.

I'll email Seidio and tell you how it goes.

Any advice?

Their customer service has always been great in my experience. Let us know how it goes... make sure you explain that because of where you live, shipping to the U.S. is very difficult and costly for you.

Originally Posted by anthro

I got the Seidio Innocase II Surface, Combo and the Ultimate Screen Guard. Because I live in the Philippines, I asked someone in the US to buy it for me then someone brought the items to here.

Unfortunately, the Innocase came with a lot of scratches out of the box. I don't know how the hell this passed Seidio's QA. Really pissed.

For many of you out there, this isn't too much of an issue because you can easily ask for replacements. As for me, I don't know how I'm going to get this thing replaced. Shipping it to the US would be more of a hassle than living with the scratches.

I'll email Seidio and tell you how it goes.

Any advice?

Hey brotha I will be in the Philippines from March 4 to 12, if you need anything in regard to your phone let me Know and we can meet up. I will be staying in Manila and frequenting the MOA.

BTW.....

Are you on SMART, GLOBE or SUN ? how is the 3g over there ?

@boomer30

Cool! I'll see how the customer support goes first.

As for 3G, I don't use. I never intended to when I got my Nexus One, because of how much it would cost me. To be honest, I haven't checked, but it's like P20 for 2 hours on Smart. That's 0.43 usd for 2 hours.

I tried my dad's Smart 3G sim, though. I didn't manage 3G to work. I heard, it could be because of VPN settings or something like that. If I understand correctly, the telco has to activate 3G on the device, unless you know how to do it yourself.

Seidio's customer service is excellent...they will take care of your issue! Good Luck

Got a reply. I put it on the first post.

I really hope I get something acceptable out of this

Originally Posted by boomer30

BTW.....

Are you on SMART, GLOBE or SUN ? how is the 3g over there ?

I'm on SUN and 3G signals here are very spotty. I'm planning to switch to Globe to see if I can get better coverage with their 3g. They also have very flexible data rates, hence the reason for me for switching.

Back on topic:

Sorry to hear about you case! I've got the same one also, and thankfully no scratches on mine.

Originally Posted by inque

I'm on SUN and 3G signals here are very spotty. I'm planning to switch to Globe to see if I can get better coverage with their 3g. They also have very flexible data rates, hence the reason for me for switching.

Back on topic:

Sorry to hear about you case! I've got the same one also, and thankfully no scratches on mine.

You got it shipped here?

I's been two days since I submitted the RMA request, but I still don't have a response. Losing hope in Seidio