sent your x2 for service? How long

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As the title says, how long was your x2 away for service? I guess even x1 repairs could be of interest.

I understand this may vary but your answers can give me an approximated time frame.
Mine has been away for a week now and I've missing it bad.

Thanks, A.D

Dont they give you a website where you can enter your repair number and postcode to check the progress?

With my X1 the turn around was 5 days including the postage days. Depends what's wrong. If it is OS related, it will not be fixed until 6.5.3 comes out, well that is if SE gets their **** together and does it right!

Originally Posted by comeradealexi

Dont they give you a website where you can enter your repair number and postcode to check the progress?

Hi. no they didn't and i'm not surprised. The place I bought it competes in price and nothing else. Ok, the support department people behaved nice so no complaints. Anyhow, even though i've been in the business (some 15 years ago) i don't know if customers in Sweden gets a possibility to follow their service matters via web or others.

Originally Posted by comeradealexi

Dont they give you a website where you can enter your repair number and postcode to check the progress?

Had a look at my receipt I got when I left it for service and found the Company name the store uses for service. Googled that name and yes, they did have a status service.

Found out that it arrived today I don't know what postal service they use but one cannot avoid to wonder if they use horse and carriage (go Sweden, go!).

I am a bit worried that there have been so few answers to my question here. Of course it could be that x2 never brake down but I seriously doubt that.
It could be that this really isn't the place to hang around if you own a X2, after all this is a x1 forum.
Na, my guess is we who own ourselves a X2 is a very small group. That feeling increases when you look around at other forums. Most posts were made before the phone was released.

To me the phone hasn't been that big flop, the problems is not that big (except screwed the update process up hard) and I miss the little bastard.

Cha!

In Czechia the local Sony Ericsson has a "great" policy that one can't send a faulty phone directly to the authorized service (only one here), but it has to be done via the retailer.

So:
angry customer -> retailer -> authorized service -> retailer -> even more pissed off customer

Awesome, isn't it?

Even if the retailer send the phone to the service and back to the customer quickly, it is at least eight days for the post only.

SE is doing its best to be kicked out of market by Samsung, HTC, LG and to some degree by Nokia (in the business sphere).

I had problems with X1 last year. It was in repairs for 60 or so days from 1.12.2009 till around 1.2.2010 but afther that they gave me a new X2. X1 is a hard to be without phone. X2 in not as satisfying as X1 but i have to live with it now.

Originally Posted by gbajzelj

I had problems with X1 last year. It was in repairs for 60 or so days from 1.12.2009 till around 1.2.2010 but afther that they gave me a new X2. X1 is a hard to be without phone. X2 in not as satisfying as X1 but i have to live with it now.

Look at its better points - larger screen and much better keyboard
Well, 60 days, that should gave you two X2s for this!

Originally Posted by Biges

Cha!

In Czechia the local Sony Ericsson has a "great" policy that one can't send a faulty phone directly to the authorized service (only one here), but it has to be done via the retailer.

So:
angry customer -> retailer -> authorized service -> retailer -> even more pissed off customer

Awesome, isn't it?

Even if the retailer send the phone to the service and back to the customer quickly, it is at least eight days for the post only.

SE is doing its best to be kicked out of market by Samsung, HTC, LG and to some degree by Nokia (in the business sphere).

regarding warranty service I think it's normal to go through the retailer. In Sweden the warranty stands between customer and retailer, not customer -> service center or customer -> SonyEricsson. So even though it sucks i can understand this "rules".

You're mentioning some other brands and i'm curious, does these have better customer service? Faster repairs? These are honest questions since i feel that the speed of service on my X2 is too slow.

Every single phone today regardless of price can do so much more than just make calls and vibrate. It's a media player, it helps you with your passwords, it's a calender, it's a navigator, it's a camera, it texts and so on and when one of them fails you loose all functions during service. back in the good old days when the phone was just a phone service time was around a week, pretty ironic.

I'm using another phone during my service now but it has replaced just the phone functionality (it's an good old days phone ) and it isn't enough by far.

Originally Posted by Avarell_Dalton

regarding warranty service I think it's normal to go through the retailer. In Sweden the warranty stands between customer and retailer, not customer -> service center or customer -> SonyEricsson. So even though it sucks i can understand this "rules".

You're mentioning some other brands and i'm curious, does these have better customer service? Faster repairs? These are honest questions since i feel that the speed of service on my X2 is too slow.

Every single phone today regardless of price can do so much more than just make calls and vibrate. It's a media player, it helps you with your passwords, it's a calender, it's a navigator, it's a camera, it texts and so on and when one of them fails you loose all functions during service. back in the good old days when the phone was just a phone service time was around a week, pretty ironic.

I'm using another phone during my service now but it has replaced just the phone functionality (it's an good old days phone ) and it isn't enough by far.

Well, this is my first time I had to sent my phone to service. Otherwise sometimes I warranty faulty goods through the seller or directly to authorized service. It depends, often retailers offer quick exchange of goods (on place) just to maintain the customer.

As for mobile brands and if they allow phones to be sent directly into service (in Czechia):

HTC - YES
Nokia - YES
Samsung - YES
LG - YES
Sony Ericsson - NO

SE actually changed its policy about two years ago.

(Btw, AFAIK Apple iPhone has a very, very bad service here... but does not trouble ME )