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X2-Update fails

189 posts
Thanks Meter: 31
 
By hertell, Senior Member on 15th May 2010, 05:14 PM
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hi guys!

Is there anyone who can't update to MR2 (I'm not asking you guys who do not not have that update available!)? My phone refuses to start the installation process. The update-app recognizes correctly that there is an update, and after this it downloads a over 120Mb worth of data. When the download is finished, it's supposed to start the installation process... Nothing happens, not even after 2 hours.

The phone boots normally after this, so obviousy the installation-process does not start at all

I did a phone-reset (to factory defaults -> MR1), but even that did not help..
 
 
15th May 2010, 06:25 PM |#2  
mathiosn's Avatar
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Quote:
Originally Posted by hertell

hi guys!

Is there anyone who can't update to MR2 (I'm not asking you guys who do not not have that update available!)? My phone refuses to start the installation process. The update-app recognizes correctly that there is an update, and after this it downloads a over 120Mb worth of data. When the download is finished, it's supposed to start the installation process... Nothing happens, not even after 2 hours.

The phone boots normally after this, so obviousy the installation-process does not start at all

I did a phone-reset (to factory defaults -> MR1), but even that did not help..

go to www.java.com download and install the latest java (Version 6 Update 20) restart your pc and try again. this worked for xp operating systems, don't know what you are running but give it a try.
15th May 2010, 07:01 PM |#3  
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Quote:
Originally Posted by mathiosn

go to www.java.com download and install the latest java (Version 6 Update 20) restart your pc and try again. this worked for xp operating systems, don't know what you are running but give it a try.

Thanks for the tip! Unfortunately that does not help, cause i have the lasest version installed.. :(
15th May 2010, 08:35 PM |#4  
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This is very odd... Mine installed the first time no problem.

I hope you get this solved
15th May 2010, 09:14 PM |#5  
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I think it sounds like a computer issue. Can you try another one?
17th May 2010, 09:37 PM |#6  
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Have you FULLY CHARGED your phone prior to update. I have had this problem several times, and on each occasion, I had to charge the phone fully before the installation would proceed.

It's worth a try.....
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