Originally Posted by chazglenn3

And Verizon just raised their smartphone ETF to $350.

I was going to say the same thing. VZW already did this so its nothing new to me. Glad my contract is almost over too.

Originally Posted by nikoskavliaris

As far the fraud that member Xenithflare said. I believe that the same companies are fraud! As member dsims7_2000 said, they told him that he had to pay the ETF even when he was off the contract. Now if it was somebody else he would've pay it and they wouldn't say anything to him. So they are the fraud. I know that because it happent to me before ;p

I just want to point out that the issue of changing ETF rates is rather confusing to most average customer service employees :P The one thing I always, always tell people when they have to call CS is: if you get an unfavorable response (within reason of course), hang up and call again. You'll get a different rep who might actually know what they're talking about. More often than not their employees have things mixed up or confused, and trying to talk sense into someone like that is more hassle than it's worth.

So if you had someone tell you your ETF is the new higher rate, and you hadn't signed a new contract since the date it went into effect, hang up and talk to a different rep. Ask for a manager, point out the date of your last contract renewal, anything. Though, keep in mind T-Mobile counts changing their plans as a contract renewal, which is... archaic, to say the least.