Omnia II Sound Issue

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I posted this on the Verizon forums and it was suggested that I also post here looking for an answer so here it goes.

My phone will randomly turn sound off. According to all sound profiles my sound is on and it should make noise when ringing or text messages come in. The problem is that the sounds will randomly turn off but not necessarily all of them. I may receive text notifications and not rings or vice versa or I may not receive either. Then randomly they will come back and I will receive all the sound notifications.

I recently had my phone replaced and once I got the new one it began doing the same thing. I just can't believe that it is a coincidence that I would get two phones (both brand new) that would do the same thing. In an effort to fix it I updated my firmware on my old phone and everything but did not help.

I love this phone and I don't want to get rid of it and I don't want to go back to the Verizon store if there is a fix for it.

Thanks in advance for any advice you may have.

Hi,

I also have an Omnia II. And I do not have those issues. But what I do know is that there is an option that if you flip your phone (with the screen facing ground) the sound will shut off if someone is calling. Like if you are in a meeting and someone is calling, you just turn your phone and the sounds is then silenced.

You can find these this setting in Start>Settings>Basic settings>Motion setting

(could be other names as I use a Dutch windows)

Originally Posted by IannEefje

Hi,

I also have an Omnia II. And I do not have those issues. But what I do know is that there is an option that if you flip your phone (with the screen facing ground) the sound will shut off if someone is calling. Like if you are in a meeting and someone is calling, you just turn your phone and the sounds is then silenced.

You can find these this setting in Start>Settings>Basic settings>Motion setting

(could be other names as I use a Dutch windows)

This is the most likely problem. They set it up so that, even if the phone is tiled just slightly downward, the sound will be turned off. They really should have made it a more direct-downward position. If you turn that off and still have problems then check to make sure you're not activating a silent mode with the volume-down rocker on the side of the phone. Holding the rocker down for a few seconds will put the phone into either vibrate or silent. Hope you get it figured out!