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rsoares8 		Old
12th June 2010, 03:57 PM
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Unhappy Keep losing sms
Hi.
I need some help. Every so often the messaging service gives me a fatal error, and I loose ALL of sms messages!!! This is not good.
Is this a know bug, with a fix incoming?
It really annoys me!!!
I was using Handcent and thought it might be because of it, so un-install it and today with Androids own messaging widget it happened again!!

I installed a program, called "sms backup and restore" but it won't work the restore, with over 300 sms... I can see my backup sms but it won't restore. It restore however with less than 100 sms.

Anyone knows a good sms backup app?

Thanks!!
 
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rsoares8 		Old
13th June 2010, 05:32 PM
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No one??
 
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LecterMe 		Old
14th June 2010, 03:53 PM
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Do u use a taskkiller ?
 
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rsoares8 		Old
14th June 2010, 07:37 PM
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Yes... And also read in another Forum that using an Anti-Virus could cause this, so un-install it and let's see.

Thanks
 
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rsoares8 		Old
17th June 2010, 03:24 PM
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Just to share HTC reply...

Quote:
Dear Mr. Soares, Thank you for your reply, Kindly follow the steps below to solve the issue you're facing:
1) Please check if the issue persists by trying to use another SIM card preferably from a different operator.
2) Please make sure there is enough free memory on the “Phone memory”, to check the available memory kindly go to Home>Menu>SD card & Phone storage, make sure that there is at least 5.0 free MBs on the phone memory, if not kindly delete some applications to free memory.
3) Please turn off the handset and restart it again while pressing and holding the "Menu" button to open the handset in safe mode, and check if the issue persists or not.
4) If issue not solved kindly uninstall any 3rd party application that you have on the device and has any relevance to the contacts, to check the permissions of the applications kindly go to Home>Menu>Applications>Manage applications>Permissions, to remove 3rd party applications please open the device in “Safe Mode” and delete the applications.
5) If the issue is still not solved you can kindly try to perform a soft reset to the device by turning the device off, removing the battery and putting it back in again then turning on.
6) If the last step didn't solve the issue, kindly backup all the information on your handset either by synchronizing to a PC/laptop or by using a data backup software to back the information up on the memory card of the handset then perform a Hard Reset to your handset, kindly follow the steps below to perform the Hard Reset: Go To Home>Menu>Settings>Privacy>Factory data reset, Tap "Reset Phone" then tap "Erase everything" Kindly be informed that this process will erase all the information on the phone memory of your handset.

Please note that you can contact us via support line. For further details, please go to http://www.htc.com/europe/CA_Hotline.aspx, you'll find a toll free number that you can dial only from a landline. Best Regards, HTC Team http://www.htc.com
 
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