How can you view other folders when using exchange active sync

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Hi :)

I'm using the stock desire 2.1 rom (update 1) with sense and am connecting to mty work's exchange server via active sync. However, I am unable to access any folders that I have created on the server other than the 'standard' list

deleted items
sent items
drafts
outbox
junk e-mail
sync issues
sync issues/conflicts
sync issues/local failures
sync issues/server failures

I do, however, have other folders that I have created for things like hotel/ train bookings and for keeping a record of online orders.

If I use the standard mail client and set the account to IMAP I can subscribe to the additional folders, but I need many of the features that come with activesync, so I was wondering if there is any way to get to see my additional folders when getting my mail via activesync?

Any help greatly appreciated.

Spud

With the default app "mail" i can see subdirectories in the same menu you see the original subdirectories.

We have Exchange 2010 if it helps.

hmmm... that's intereseting. Thank you for your reply. Will try to find out what version our exchange server is, but have just checked again and no sub folders other than those listed in my earlier post are visible

I don't quite understand where you said "other folders that I have created for things like hotel/ train bookings and for keeping a record of online orders" - what's different about these folders to the ones you can't see? Perhaps it's to do with at what 'level' you created them? (i.e., were the ones you can see sub-folders within the main mail folders and the others outside of them). I've got a few subfolders on mine (Exchange 2007) at the same 'level' in the tree as Inbox, Sent Items, etc. and I can see them fine on my Desire.

Originally Posted by alanjrobertson

I don't quite understand where you said "other folders that I have created for things like hotel/ train bookings and for keeping a record of online orders" - what's different about these folders to the ones you can't see? Perhaps it's to do with at what 'level' you created them? (i.e., were the ones you can see sub-folders within the main mail folders and the others outside of them). I've got a few subfolders on mine (Exchange 2007) at the same 'level' in the tree as Inbox, Sent Items, etc. and I can see them fine on my Desire.

The list of folders that are in my mailbox shoud be as follows

inbox
deleted items
sent items
drafts
outbox
junk e-mail
sync issues
sync issues/conflicts
sync issues/local failures
sync issues/server failures
Holiday bookings (x)
Online orders (x)
Football tickets (x)
contacts
calendar
journal
notes

All of the folders are at the same level (i.e. they are not a sub folder of another folder). The ones marked (x) are ones created by me many years ago that I cannot see when I go to folders in exchange active sync.

However, If I set the account up as IMAP I can subscribe to all of these folders, but I obviously lose some of the features that I need from active sync.

Hope that does a better job of explaining it

Soud

Ah OK - I was getting confused as to whether you could/couldn't see these other folders The ones that I've created (e.g., 'Old Messages') are at the same level as the ones you marked with an x and they DO show up on mine. I'd love to hide the Sync Issues ones as they seem pretty pointless, but can't see a way of doing so. Is it worth trying to create a new folder and see if it shows up? (in case there's some problem when your data has perhaps been migrated across before) - at least if this worked you could just move the messages to the newly created folders. Also perhaps worth deleting the sync partnership on Outlook Web Access as well as on your Desire then recreating it?

Originally Posted by alanjrobertson

Ah OK - I was getting confused as to whether you could/couldn't see these other folders The ones that I've created (e.g., 'Old Messages') are at the same level as the ones you marked with an x and they DO show up on mine. I'd love to hide the Sync Issues ones as they seem pretty pointless, but can't see a way of doing so. Is it worth trying to create a new folder and see if it shows up? (in case there's some problem when your data has perhaps been migrated across before) - at least if this worked you could just move the messages to the newly created folders. Also perhaps worth deleting the sync partnership on Outlook Web Access as well as on your Desire then recreating it?

Thank you very much for your reply.

Creating new folders on my PC at work then copying the material acrosss has worked perfectly whereas if I create the folders at home via outlook they don't show up. All very weird, but great that it got sorted in the end.

Thanks again for your kind help :)

Spud

Brilliant, glad to hear you go it sorted Spud!