Unable to Reset

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I picked up the Captivate yesterday, this is my first Android device. I have not rooted or done anything of that nature to the device. Everything was running fine until late this morning when I have been unable to download any applications from the market, 'download unsuccessful'. I just tried to perform a factory reset and I receive the following message, ' No reset was performed because System Clear service is not available'. I have tried turning the phone off and on as well as removing the battery but keep getting the same results. Any thoughts on how I should proceed?

Thanks,

Unable to Reset

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If the phone has not been rooted or hacked in anyway I would just call support at Samsung or AT&T and let them address the problem.