Cant get my HTC Desire :(

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I hate T-Mobile!!!!! Well I love them up until now.

Theytold me when I renewed my contract over a week ago that the HTC Desire was in high demand and it would take 10 days to deliver! Ok not a problem they are now telling me though they have no idea when they will be able to get it to me and advised me to phone my local store (as I deal with the contact center). My local store is refusing to answer the phone and I have tried T-Mobile stores all across the county and they all have massive waiting lists and not accepting any more names :(

They also said they would buy from Carphone Warehouse but none of their stores are answering the phones......

My last attempt one of the suppliers my company deals with on a weekly basis have 5 HTC Desires sitting in the warehouse ready for purchase but T-Mobile are refusing to let me get it from there! I can't afford to buy it myself and I don't see any harm in them buying it from there for me. They gave me the reason that each supplier gets a different price for it so I replied with well I will pay the difference (wouldnt be alot surely) but then they changed their story saying we are not allowed to purchase from companies that are not T-Mobile Accredited!!!!

This is winding me up now. Its my birthday tomorrow and I really want my new phone but I can't afford to buy one myself!!!!!

Sorry just having a rant. Anyone here work for a T-Mobile store and can get me one on my contract? :P

Man that sucks. I don't think its just t mobiles fault. Htc are having a mere getting hold of the AMOLED screens, as the manufacturers (samsung) are keeping them to themselves for their galaxy s phones. (and are probably enjoying having their main rival in the android handset market over a barrel.)

Could be some time for htc to get the phone altered to use the SLCD screens. Google amoled + htc + samsung for a better explanation than mine!

In the mean time, what is t mobiles "cooling off period" for sending a handset back after it being supplied? You could use this opportunity to try out the competition, and send the thing back before the dead line and try something else!

Make enough of a nuisance of yourself and you may move up the priority list!

Who knows, you may end up liking either a sony x10 or a galaxy s. If I could not have a desire, I'd lean towards the galaxy s.

Sent from my HTC Desire using XDA App

That's a bit out of order from Samsung, if they had an agreement they have to fulfill it with HTC...

Well when my Desire stopped vibrating I called up T-Mobile (This was within the first week of release) and the rep told me they had around 900 Desires in that morning and by 16:46 the same day they had 54 left. I got number 52 as two had been sold whilst I was explaining my problem. That was in April.

So either the phone is much more popular than I thought and HTC can't make them quick enough (which is likely due to AMOLED shortages) or they didn't expect such a high demand after the initial early adopter phase (First month).

Sounds like you are not making enough fuss to customer services!

I phoned orange up a couple of months ago as I was getting the same stuff.

First they said they were in stock and I could have a really decent contract with free phone!!!, but... literally phoned about 20 mins later to make an order and it had changed to 300 mins less and £50 for the phone! and the best part was they said stock would be another 2 weeks to a month and I can't go on the waiting list as it's full!

Pissed off, I decided to go to high street stores to get a more expensive contract and alas, no-one had any and if they did I was told that the tariff I was on would mean I would have to pay £75 for the phone!!!

So I got home, got myself in a strop and phoned orange to complain, funny enough they added me to the list (before it was full), they said when the phone was in stock they would text me and as soon as the text came through I needed to call them straight away as it was first come first serve after the text was received.

Patiently waiting (not) I decided to call the next day to find out whether it had come in, they said yes and were sending the texts out to everyone now, with 6000 odd people on the list I didn't fancy my chances!

Somehow while trying to get them to haggle on the contract (cancellations dept) which they did in the end - gave me a great contract, god opened up the heavens and I got my text whilst on the phone, the lady sounded like she didn't believe but I gave her the code and she said congrats and that I could reserve a black one!!

The next day there is my shiny new Desire on my doorstep!!!

The End... lol

they seem to have it in stock on the t-mob website:

http://www.t-mobile.co.uk/shop/pay-m...obile-tariffs/

Originally Posted by wnp_79

Man that sucks. I don't think its just t mobiles fault. Htc are having a mere getting hold of the AMOLED screens, as the manufacturers (samsung) are keeping them to themselves for their galaxy s phones. (and are probably enjoying having their main rival in the android handset market over a barrel.)

Judging by reports, galaxy s is the best sold phone in South Korea ever since it was released, and it surpased Iphone in sale numbers around the world. Samsung is planning to sell 10 million pieces of this phone...

T-Mobile and their stores are getting regular deliveries but because there is such a backlog they go before they even reach the shelf!

I spent the whole day on the phone to T-mobile yesterday they were phoning around all the stores in the county as well as Carephone Warehouse (who none of their stores were answering)

There was stock at one of our local suppliers but T-Mobile refused to purchase from there.

I finally late yesterday managed to get hold of Carphone Warehouse local to me who told me they had sold 10 that day and there was 1 left so I told them to hide that phone and keep it for me and went down there after work and collected so I finally have my Desire :)

T-Mobile did lie though and said it would be free but I had to pay another £30 to get it :( - Better than waiting for months though :P

By the way I don't like the Samsung's

Not a device for me :)

Good news. You'll love this phone. Give the battery a few charge cycles before expecting to see it's full performance tho. Its worrying at first!

Sent from my HTC Desire using XDA App