Should Samsung allow return and refund if GPS isn't fixed?

---

What do you think? If Samsung is unable to repair the GPS via a future software update, would you just accept it, or would demand your money back?

I would demand my money back.

It's near useless for me as it is now.

Now I'm carrying two devices. My 3GS to continue using my TomTom, do my email, read my news. But I use the SGS for Internet on the go (at home I use my iPad). Hate carrying two devices having to make one a hotspot.

Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?

Sent from my wonderful GT-I9000 using Tapatalk

Originally Posted by bushrat;

Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?

Sent from my wonderful GT-I9000 using Tapatalk

Yes, I've tried. They want me to pay penalty for breaking the contract, and they would not accept the phone back. They would only replace it within 14 days with another new phone. After 14 days, they will only repair the phone, but not give me a new replacement. The Telco shop only acts as the middleman, and responsibility lies with Samsung to them.

Had I taken the $59 per month plan, then I could return it, no question asked within 7 days, and I only have to pay for any calls and data use. But I'm on the $49 per month plan because I wanted to commit myself to using Android by burning my own bridge. It's a mistake on hindsight. I didn't expect it to be so bad.

I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.

The responsibility (under Australian law) is with the retailer, although they consult with a specialist (ie the manufacturer) to determine if there's a fault.

If the phone is faulty, and does not perform the task for which it was purchased you are entitled to a full refund of the purchase price.

www . accc . gov . au

Have faith that It will be fixed, since the phone is still in very early days.

I'm putting my trust in Samsung! Hopefully we won't get burned.

yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.

id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think

Eaglesteve, surely you have consumer protection laws in Aus? The device is clearly not fit for purpose, therefore breaking the terms of your contract In the UK all major retailers will try to sell additional cover or insurance; although the consumer protection act makes them legally obligated to repair or replace electrical goods for up to 5 years after the date of purchase. My point; retailers rely heavily on consumer ignorance You didn't purchase the device directly from samsung, the store can't absolve responsibility by claiming to be a "middle man".. plus most sales assistants know jack **** about the legalities of your agreement.

Write a formal complaint to the retailers head office, send the letter via recorded delivery and state that you've been advised to provide a response period of 14 days before taking your complaint further. You don't want to look for a replacement, make it clear that it's a manufacturing fault and not specific to your device. There should be an AUS ombudsman that deals with consumer complaints (bit.ly/8Xl55G), find the correct governing body and lodge a formal complaint, they should provide a reference for your case; include it in the letter to the retailer. In the UK you would then be able to take your complaint to the small claims court, however most companies will **** bricks and fold before it reaches this stage. The bottom line is the device was sold to you for its GPS capabilities, the information provided by the retailer mislead you to into the agreement; you've signed up under false pretences, reason enough for the contract to be declared void

Originally Posted by sensi_

yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.

id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think

Im gonna flash to JM2 today, but Im getting a bit weary of the faith in Samsung.

Firstly, I'd point out that Samsung announced the phone in March. Three months perfecting the phone, and they still couldn't get the GPS sorted.

Another month later and with many firmware releases during that time, and still it doesn't look like its fixed. (though I haven't tried JM2 yet - in any event, the rumour is that it still doesn't fix onto more than 8 satellites despite seeing more, and it still doesn't lock onto anything with an SnR < 20)

Cya
Simon