Tell Samsung yourself that GPS is worthless - www.galaxyshelp.com

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Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.

You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.

Im on the phone with a tmobile customer care person right now they also said the gps issue is something that they are aware of and they are working on a fix.

I tried to get to the galaxyhelp site, but couldn't get past registration. Anyone else have trouble getting it to accept the serial number? I opened the phone and took it right of the sticker, but it kept saying invalid serial number.

For serial number, the Samsung site wants your IMEI number. I had to call their support number to get past that...

You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them. Using Chat, I was connected to a rep in less than a minute.

If samsung's mobile division is anything like its home electronics division, I wouldn't gold my breath on that fix coming from them. It took 9 months and a class action lawsuit to make them update the firmware in my bluray player just so it could play titles protected with bd+.

They make great products, but their support is non existant. I'm surprised they are even acknowledging the issue. They never acknowledged an issue with my player, always saying they haven't heard of the issue before, despite my telling them personally on no less than a dozen separate calls. Forums were filed with identical stories from hundreds of people at the time.

Sent from my SGH-T959 using XDA App

Originally Posted by Arr MiHardies

If samsung's mobile division is anything like its home electronics division, I wouldn't gold my breath on that fix coming from them. It took 9 months and a class action lawsuit to make them update the firmware in my bluray player just so it could play titles protected with bd+.

They make great products, but their support is non existant. I'm surprised they are even acknowledging the issue. They never acknowledged an issue with my player, always saying they haven't heard of the issue before, despite my telling them personally on no less than a dozen separate calls. Forums were filed with identical stories from hundreds of people at the time.

Actually, Samsung has not publicly acknowledged the GPS flaw, although there are anecdotal reports in forums that individual tech support employes have acknowledged it in private contacts. On the record, Samsung is stonewalling this one.

What worries me about keeping a GPS-defective Vibrant past T-Mobile's 14-day return window is that the fallback protection is Samsung's own warranty. I don't understand the warranty-claim procedure in such a case. Would the customer continue to work through T-Mobile to file a warranty claim to Samsung, or would the customer have to deal with Samsung directly?

I believe in the case of the warranty you would have to deal with tmobile, however you'll be receiving a refurbished handset and there is still no guarantee if that will resolve the issue or add to it

Sent from my SGH-T959 using XDA App

I've had mine for a few days now and I haven't experienced any GPS issues... the compass is complete ****, though.

what compass

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Sorry for the noob question, but what compass are you talking about. Is this a compass software that shows the north and south that you can download off marketplace, or is it a totally different thing you're talking about