Zagg InvisibleShield has a problem (and they know it)

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I have a Zagg InvisibleShield on my iPad. After applying it I noticed a few little lines that look like perfectly straight scratches but I chalked it up to user error. I went ahead and ordered one for my shiny new Samsung Vibrant and then waited over a week for it to arrive. When it finally showed up I immediately installed it and it went on without a hitch (after my iPad installation I was a PRO).

I noticed immediately that the lines were there (a couple of vertical lines from top to bottom) but I went ahead and waited a little while to see if they would go away. They never went away and are particularly irritating on white backgrounds (like web pages). I decided that I couldn't handle it anymore and wrote in for a refund. Here is the reply I got:

Hello Don,

Thank you for contacting ZAGG, where we are zealous about great gadgets! My name is David and I appreciate the opportunity to assist you.

In regards to your e-mail, the nature of the invisibleSHIELD has some limitations and it seems you have located one of the few. There can, at times, be some considerably small lines that may appear like an incredibly fine hair or scratch and this is an unavoidable quality.

If you would like, we can offer you a one time courtesy replacement for your invisibleSHIELD, but we cannot guarantee that it will be free of lines.

To process your replacement request you will be asked to provide a credit or debit card....

It goes on to explain how to get the "courtesy replacement" and how to submit my credit card information so that THEY CAN CHARGE ME FOR SHIPPING! If there's a "limitations" to the product and I have "located one of the few" then they should send it to me for free. These "incredibly fine hair or scratch" lines are not acceptable on a phone where the primary selling point is the awesomely clear and 'vibrant' screen.

They did eventually get around to giving me instructions for how to get the refund so that's the route I will be taking. I have already ordered the Realook screen protector so once that gets here I will be sending the Zagg back to them.

Zagg buyer beware. You might get a good one but they "cannot guarantee that it will be free of lines".


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I have Zaggs on nearly all of my devices (13, including my Vibrant) and have never once had this issue. I hope this is isolated to just you, and I don't mean that in a bad way...

Sent from my SGH-T959 using XDA App

Originally Posted by GODCYPH

I have Zaggs on nearly all of my devices (13, including my Vibrant) and have never once had this issue. I hope this is isolated to just you, and I don't mean that in a bad way...

Sent from my SGH-T959 using XDA App

It's far from just me. Google 'zagg vertical lines' and you will see that there are many people who have had the same problem.

My Realook just showed up. I ordered on Tuesday received in the mail on Thursday where it took the Zagg 9 days to show up. I took off the Zagg and put on the Realook and the difference couldn't be more "clear". If I handed someone my phone and asked if there is a screen protector on it they would say "no" (definitely not the case with the Zagg). It looks and feels like the factory glass and I LOVE IT.

I am definitely going to go with Realook from now on.

could you post a link to where to get the realooks?

Edit: See below for link.

This guy has 100% positive feedback and I see why. I ordered it Tuesday and it showed up on Thursday, from CA to TX, so I couldn't ask for faster shipping (and it's FREE).

I can't stress enough how perfect this thing is. If you want your screen to look and feel like glass this is the protector to get.

I'm having the same issue with the Zagg vertical lines. I actually thought maybe the spray messed up the AMOLED so today I took the screen protector off and the lines disappeared. I'll be contacting Zagg and looking into something else...

Originally Posted by Pneumatic

cgi.ebay.com/REALOOK-Samsung-Galaxy-S-AFP-Screen-Protector-2PK-/250671452317?cmd=ViewItem&pt=PDA_Accessories&hash= item3a5d2ed09d

This guy has 100% positive feedback and I see why. I ordered it Tuesday and it showed up on Thursday, from CA to TX, so I couldn't ask for faster shipping (and it's FREE).

I can't stress enough how perfect this thing is. If you want your screen to look and feel like glass this is the protector to get.

Just ordered one, nice that it comes in pack of 2. Otherwise, I'll have to order an extra for my wife's Vibrant, thanks for the link.

Was going to order the clearfreak, but I didn't want to deal with the wet application, then having to deal with the haze & bubbles for a few days.

that link is for the International galaxy, it has the mouse hole at the bottom.

Here is the link for the Vibrant
http://cgi.ebay.com/REALOOK-Samsung-...item3a5d4d4462

Just ordered a set of the real look as well...I grabbed some T-Mobile anti-smear screen protectors yesterday and hate those things. They cover only the screen itself, are matte, feel funny and the worst thing, they distort the screen in some whacked way, making the pixels almost iridescent. Needless to say, I ripped it off after an hour!

I am really looking forward to the new ones, after reading a lot of good testimonials!

Thanks for the link!

--Zax

Originally Posted by SykesAT

that link is for the International galaxy, it has the mouse hole at the bottom.

Here is the link for the Vibrant
http://cgi.ebay.com/REALOOK-Samsung-...item3a5d4d4462

What he said ^^ ... I noticed that as well.