The Speaker on my Captivate stopped working =\

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The other day, I noticed my phone stopped ringing, but was still vibrating. I did everything that I could to try to get the phone to play sound through the external speaker, but I got nothing. I eventually did the ODIN 1 click to restore and I'm still getting no sound. I took the phone apart to check to see if the speaker cable was loose, but everything is in tact...

Does anyone know what Samsung support is like? I loved being able to take my iPhone into any Apple store to get it swapped out for any issues. Is it the same with the Captivate and any AT&T store? I bought the phone from Best Buy.

How long has it been since you got the phone? Since you bought it from best buy I'm guessing you should take it there first if anywhere. They might swap you for a new one within 30 days of the purchase, but that's just a general warranty dealy that may not apply to phones. In any case I'd hit best buy first, because unless you bought it from the at&t store, I'm not sure If they'd help you that much as far as replacements go.

Sent from my SAMSUNG-SGH-I897 using XDA App

take off the battery cover and press down on the speaker.

Best buy will replace the phone within the 30 day buyers remorse period.

After that you have to go through AT&T Warranty dept (not the store). They will advance you a refurb phone, and give you stuff to send back.

On that note hopefully you are within 30 days so you get a brand new phone from BB.

I just had this happen to me for the first time today, and pushing hard on the speaker fixes it for me, too. For now. Not a good sign. I think today is my 29th day...gotta make a quick decision. Time to read up on restoring to factory default...I've rooted and lagfixed this guy.

Originally Posted by Tinyboss

I just had this happen to me for the first time today, and pushing hard on the speaker fixes it for me, too. For now. Not a good sign. I think today is my 29th day...gotta make a quick decision. Time to read up on restoring to factory default...I've rooted and lagfixed this guy.

Just do the one click recovery thing on it and exchange it, it's only gonna get worse.

i've got a replacement captivate now, but my old one did that once. no sound at all. i rebooted and it came back though.

Same problem

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I am having exactly the same problem does anyone know how to fix it? :S i root it yesterday and tried the lag fix thingy.

I had the same problem. It happened on the night of the 29th day of owning the phone, the next day I took it to the closest AT&T Warranty Exchange center (or whatever they call it) and got a new phone.

I had this happen to me a few weeks ago, lucky for me it had only been like two weeks since I had bought the phone. I got it from At&t and just went back there and they gave me a new one. Does anyone know what causes this?