Beware the Genuine Samsung hard shell snap-on case

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This product actually does not fit the Captivate correctly, and at least one other XDA member has had this problem as well. It seems to be a manufacturing defect where the bottom-left corner won't close all the way.

What really pisses me off is how Samsung treated me when I called their Accessories Returns department. The first time I called, I was given an RMA number and told the postage pre-paid label would show up in my email. It never did, so I called again a week later and was told by another rep that the "case is actually fine, you just don't know how to install it."

That's right, he told me I was too stupid to install a snap-on case. He continued to stand by that, and I told him to give me his address because I'm sending this garbage back to him. I had to spend $6 out of pocket to send it back.

Just ticks me off.

I'm calling tommorow to get my return set up. It's pretty ridiculous that they would basically insult you on the phone like that. Someone's supervisor is getting lit up if I get any crap like that.

And ditto on the case. Horrible fit. It actually scratched the top of the phone right where the 3.5mm jack is. Never ever thought I would get that bad of a product direct from Sammy.

the case is garbage

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So everyone's left side is the side that will not close? To start my left side had a gap at the bottom, now it is the entire left side.


I am still using the case until my amzer snap on shows up. Hopefully it is not a huge disappointment. Once it does I'll attempt to return the case.

My Carbon Fiber case from Samsung didn't fit right either. There was a small but noticeable gap on the left hand (volume) side. The case had a really nice feel to it, although it did feel a little bulky.

I returned mine last week. Waiting to see how the Seidio or 2nd Body Glove cases are.

How'd you get the return label? I couldn't even get them to do that.

Oh and when they processed my return they subtracted out their S&H Cost and the tax on that, too.

Not impressed with them to say the least.

FWIW, I just got off the phone with a knowledgeable Samsung rep. I've ordered, but haven't recieved my case yet and I was going to process the return before I even got it based on the replies to this thread.

The rep said they had an employee meeting, specifically about this case, where a number of employees were given the phone and a case to try and install it. He said that nobody got it installed correctly on the first try.

There is apparently a trick to installing this case. The rep I spoke to was VERY specific when telling me how to install it. Lay the phone screen facing up in the bottom half, line it up, then PAY CLOSE ATTENTION to the "little tabs" when you line them up. He said that in order to install it correctly, you're supposed to line up and snap the bottom tabs first, then push "inward and upward", towards the AT&T logo to get the top tabs to correctly come together. He said that if you do it wrong, the tabs will break.

I am holding off on processing my return until my case ships to me and I have a chance to try installing it correctly.

Redesign?

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I thought that I read on another forum that Samsung acknowledged that there was a manufacturing defect and that they were "redesigning" the case? But I could be wrong or the person who posted it was misinformed.

Either way, I did try to install mine every which way and no matter what I did, there was still a small gap on the bottom left. It didn't seem like I installed it wrong, it simply looked like the back piece that met with the front piece in that spot wasn't mold correctly somehow.

WD333 could also be right...

Sent from my SAMSUNG-SGH-I897 using XDA App

Originally Posted by imb951

FWIW, I just got off the phone with a knowledgeable Samsung rep. I've ordered, but haven't recieved my case yet and I was going to process the return before I even got it based on the replies to this thread.

The rep said they had an employee meeting, specifically about this case, where a number of employees were given the phone and a case to try and install it. He said that nobody got it installed correctly on the first try.

There is apparently a trick to installing this case. The rep I spoke to was VERY specific when telling me how to install it. Lay the phone screen facing up in the bottom half, line it up, then PAY CLOSE ATTENTION to the "little tabs" when you line them up. He said that in order to install it correctly, you're supposed to line up and snap the bottom tabs first, then push "inward and upward", towards the AT&T logo to get the top tabs to correctly come together. He said that if you do it wrong, the tabs will break.

I am holding off on processing my return until my case ships to me and I have a chance to try installing it correctly.

That's exactly how I did mine however I didn't play "close" attention to where the tabs were at... If it takes micrometers to line the freaking case up just to install it then it's a design defect regardless.

Ordered myself a TPU case.

You were right. The case is a POS and doesn't snap together in the lower left corner.

Returning and reporting the rude Samsung representative that I spoke with that refused to admit that there is a blatant design flaw EVEN AFTER SHOWING HER THIS THREAD!