Join Date:Joined: Oct 2007
"It can be bricked" or "Samsung A/S in Korea"
For those who might be faced with having to deal with A/S in Korea I thought I might tell my story as things progress.
First, you have to understand my wife was pissed because I always break my phones and it means she has to deal with it, but I told her I am going to handle it. I know enough Korean to get around but hardly enough to talk a Samsung Tech. through what I did to my phone. Let alone do I want admit to them I have been flashing more than a drunk 21 year old college girl at Mardi Gras.
While trying to restore by primary and secondary bootloaders I bricked it. Yes, really. Tried AC, new battery, fully charged batteries...nothing. No power, no download mode, no nothing. Completely dead. So for future reference it can be bricked. It wasn't easy but I did it.
Brought my phone to the local Samsung Store, not the shop I got the phone from. The phone shops only deal with contracts and most do not have the resources or knowledge to fix a phone. They will just send it to a Samsung store so save yourself a day of waiting.
I thought I would play dumb and I said very simply in English, "Software Upgrade", pushed all the buttons, showed him that nothing happened, shrugged my shoulders and made a sad face.
He took the phone, pushed all the buttons, took out the battery, plug it into a charger and upon seeing it was dead grabbed the stack of service tickets.
He asked for my name and phone number. I told him to make a note on the service ticket that I only speak English by saying, "Memo" and made a writing gesture. "No Korean, only English." He understood and jotted some Korean on the ticket. He told me it would be 1 week.
Someone from Samsung generally calls the next day but I didn't get a call today. So far so good.
Samsung called today at around 1pm. The guy spoke English relatively well. He asked, kind of jokingly but with and annoyed tone, "What did you do?".
I said, "I updated with Kies but it failed."
It was silent for a few seconds and then, "Change memory, will don't save memory, 'couldn't understand' mainboard. Original settings, okay?"
"Okay", I replied.
"Finish Samsung Store tomorrow, night time." he said.
"Do I have to pay?", I asked.
He chuckled, "No pay."
We said good-bye.
At 7:45pm the guy at the Samsung Store gave me a call and told me my phone was done. I have it back in my possession. Written in Korean on the Service ticket is Mainboard Changed.
All in all it was painless and fast.
Last edited by koe1974; 28th September 2010 at 01:04 PM.