[Q] Emailed Samsung, and Got Response

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I asked if they could release the CORRECT code, and this is the response I got:

Thank you for your continuous interest on our product.

We would like to know about your issue.

You mean that you cann''t even build the source?
Please send full details of your problem for Kernel source. (ex: build error log, build Environment)

We will provide the response ASAP, but this week is our Thanksgiving Day.
so we get 4 days off to celebrate (2010/09/21 ~ 2010/09/24)

We ask for your understanding regarding this matter.

Thank you.
Sincerely yours,

Now im no dev, but just trying to help get the correct code, how should I respond?

Originally Posted by OneAn9ryN00b

I asked if they could release the CORRECT code, and this is the response I got:




Now im no dev, but just trying to help get the correct code, how should I respond?

Dean Sir,

There is only one "n" in "can".
I am happy to hear that you are interested in my problem. My problem is I don't have what I want. Thanksgiving, whatever iteration of it you are having, is comprised of two parts, the second of which is "giving". With you giving me what I want now, you will in turn earn my thanks.
This should make everything okay.

Sincerely,

X

대외오픈소스창구 to me was where gmail says it came from, so im guessing some place in china. I was surprised I even got some sort of english response, haha

Originally Posted by OneAn9ryN00b

대외오픈소스창구 to me was where gmail says it came from, so im guessing some place in china. I was surprised I even got some sort of english response, haha

Open Source Office? Something like that.

Perhaps we can get one of the more experienced people like Koush to type up a response to them? Anyone want to PM him?

Originally Posted by OneAn9ryN00b

대외오픈소스창구 to me was where gmail says it came from, so im guessing some place in china. I was surprised I even got some sort of english response, haha

doesn't look like chinese to me tho...

Samsung is a Korean company, so I would assume it's Korean.

Don't bother Koush with that, he hasn't been focusing on getting the fascinate kernel to compile, you'll just be forcing him to hit the delete button one more time on his PM box.

Angel or myself will discuss this with hc, jt, noobnl, Lil, a few others and figure out how best to describe our problems to them.

Thanks for posting your response, as of now we hadn't hear anything back.

Im no longer allowed to read posts on my phone as i just skim. bad idea.

Sent from my SCH-I500 using XDA App

yes... i've been dealing with a lot of korean companies, but all the e-mail responses are not made by any sort of technical engineers or have at least the knowledge of providing the proper answers.

These ppl just take the keywords out of the question and simply replies with the best matching response from their 'pre-made' messages...

so... not really helpful unless you really call them or go up to them...

Originally Posted by fallingup

Guys this is just the canned response you get for emailing them. When we requested the source in the first place we got this, then another email that told us source was released. My inbox is full of the canned responses right now because of how many times I have contacted them to fix the source that they released. Just keep nagging them!

Sent from my SCH-I500 using XDA App

Really?

"You mean that you cann''t even build the source?"

didn't sound canned to me.. sounded like a real person. but I don't know, I never even got a response.