I know what you mean. When I upgraded from my K800i to my TyTNII Orange were really really great at giving me a good deal.
I actually used to work for Orange about 4 years ago, and I still have a warm place in my heart.
I'm defecting to T-Mobile this time so I can take advantage of Everything Everywhere, makes me feel like I'm getting closer to Orange again.
Orange Care was by and large one of the best aspects of their service. I used it on my old SPV M2000 which I crushed on the day I got it by tripping over a rope fence. Problem I had was that they had none to replace it with so I got stuck with an SEP910i - which was no replacement for the M2000. There was a big scandal about it and the media got involved and in the end I got a brand new M2000.
I would have stuck with Orange for my TP2, but it was going to take a couple of months for it to be available on Orange whereas I could get it on Vodafone instantly, and I was so fed up with my TyTN II that I begrudgingly jumped ship. Not that Vodafone have caused me any problems. Orange just had a bit more of a personal touch. Vodafone is very corporate and don't seem as 'fun' as Orange are.
My work Treo Pro is on Vodafone anyway, so it's no loss
Wow, I ended up talking a lot there.