calling them to get a new one i order online from the loyalty department

Mine is extremely loose I even went back to return it but the only one they had left brand new out the box was loose as well. I still have 12 days gonna wait for the next batch then go swap it out. I didnt pay 500 bucks for a loose volume rocker!!

Well, I went to the store today, and all their other phones also had loose volume rockers. But I bought a case which covers the volume rocker with a little rubber overlay, so I don't even notice if it's loose or not!

i myself got an hd7 with a real loose volume rocker and had it exchanged there are quite a few of them out threre and shouldnt be like tthat......they opened 5 of them untill i got one without the loose rocker

I e-mailed HTC about the volume rocker and asked if it was loose by design or if they were aware. Hopefully this is not by design.

If HTC tells me that my volume rocker should not be loose, I'll be taking it back to the T-Mobile store for a replacement.

Response from HTC:

Dear [person],

I understand that you have a HTC HD7 device and the volume rocker button is very loose in your device. I do apologize that you have this issue with your device. You may want to take your device to your local carrier store and compare it to another HD7 device. The volume rocker should not be that loose that is moves when you shake the device. Your carrier should be able to repair or replace your device if needed.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number [ticket number].

Sincerely,
Victor
HTC

Originally Posted by prjkthack

Response from HTC:

Lots of the ones in the store are loose, but hopefully you can find one that isn't. I actually kept mine, and I have a case around the phone which covers the rocker. Now I dont even notice if it's loose or not.

Yeah heading back to the T-Mobile store now to exchange it. I hope to find one that isn't loose.

Update: Took mine back today and got a new one. The first phone we opened didn't have the loose rocker. Everything seems to be fine thus far. Much happier.

Got my HD7 yesterday, and the first thing I noticed was the loose volume rocker. It's pretty loose to the point where every time I use the phone it would jiggle. I'm going to take it to the T-Mobile store later for an exchange, so hopefully the first one I get will be good. It bothers me because all of the phones are sealed, so I'm not sure how many phones they'll be willing to go through until I get a good one.

Same here. Volume rocker really loose that picking up the phone causes it to jingle. Though I'm not bothered about replacing it.