Viewsonic at Sears outlet?

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Has anyone bought one from their outlet center? Apparently they are customer returns. My question is, are they open box or refurbs?

Originally Posted by Breakthecycle2

Has anyone bought one from their outlet center? Apparently they are customer returns. My question is, are they open box or refurbs?

Yes, people have bought them. And I think they are mostly just returned items. Probably all are good, just people hated the way they work out of the box.

Everytime I see one on the outlet website they are only available for store pickup. Has anyone gotten sears to ship them a "reconditioned" one?

Sent from my DROIDX using Tapatalk

I have an Outlet device - they are customer returns. As such, they could have scuffs and scratches depending on how the inital owner treated them.

I believe that these are "Closeouts" that you would see in the Clearance area in their Electronics section. As such, you have to pick it up in the store that you bought it from.

I bought mine online, got an email an hour later that it was ready for pickup, and then drove over to get it at Merchandise pickup. Mine was a first run, the previous owner had taken off the screen protector, but it was in good cosmetic shape. The previous owner actually had Androot on it, as well as Launcher Pro!

I've ordered one at sears.com and I haven't got a time to pick it up yet.

What do you mean it's returned items?
I wasn't able to see anything about returned item on the web site.
Please point it for me.

TIA.

Unlike roebeet, I had a pretty horrible experiences with the sears outlet. I to make about 10 phone calls to different departments and different stores. I waited for a week because they kept telling me the item will be "ready" in couple days. They all give me the run around. Even when I confronted them that me calling someone else will not help because I called that number already, they kept repeating what they just said untill I hung up. Half the time they could not find my order even after I gave them my order id, sale check number, my name, address, and phone number.

I kept calling the sears outlet customer service till I got someone useful that actually wanted to help me. I found out the reason that half the the people could not find my order was because they never check the "sears outlet" box when they searched with my order id. Because the last guy who helped said he had no trouble finding my order. He actually called the sears store that i was suppose to pick up the item from for me.
He got hung up twice by the sears store then came back to me and told me he will try again because he wants to get to the bottom of this. It took him 5 more calls to actually get to the manager of the sears store. This took him about hour and half. In the end he found out my order been canceled but nothing was updated and my credit card was still charged. I got my refund back but wasted a lot of time.

I guess the moral of the story is if you do not get a email in one day when the store are open. You should cancel your order to save yourself the trouble. If the sears outlet customer service cannot find your order by the order id ask them if they have sears outlet checked. Because there should be no reason for them to have to ask you sale check number, your name, address, and phone number to find your order.

Originally Posted by Do the Android

I've ordered one at sears.com and I haven't got a time to pick it up yet.

What do you mean it's returned items?
I wasn't able to see anything about returned item on the web site.
Please point it for me.

TIA.

sears.com (or a regular Sears store) is not a Sears Outlet store which is being discussed here.

Absolutely check your local store in their electronic clearance area....

All returns will go to the floor at a reduced price if it's just a return.

If the item has a problem, it might end up at the Outlet center.

I bought 2... 1 brand new at the black friday price and 1 returned.

Sammie

Originally Posted by samielowe

Absolutely check your local store in their electronic clearance area....

All returns will go to the floor at a reduced price if it's just a return.

If the item has a problem, it might end up at the Outlet center.

I bought 2... 1 brand new at the black friday price and 1 returned.

Sammie

When you say black friday price do you mean $379.99? The price on the sears outlet is $279.99. Because I would not buy this product unless its under $300.

This is actually interesting. I work for Sears and I'm in charge of processing high value returns between electronics/hardware. Our Sears Outlet site is simply a database of our 991 items ( clearence ). All sears outlet does is show you what stores in your area have that item at a discounted price, but it does also show what we have in our actual outlet stores as well. The only reason electronics get marked down is because they are last years models, or because they were returned/have physical damage/missing something.

One thing I can tell you for certain is that they are not refurbished. We do not refurbish computers ( or any device that stores personal information ) on a store level ( regular full line store, not a physical outlet center ). If the box has been opened and the customer has used it, it's not to be sold in stores, and frankly, even if it hasn't been opened, it's not to be sold either. It's supposed to be sent to a return center to be properly processed - and no, it will never come back to the store.

I mean, correct me if I'm mistaken but you guys have picked up these tablets at a discount at a regular store? They would absolutely not go back on the salesfloor at my store.

I'm not trying to spill secrets here, but it's a heads up for you guys. Frankly I'd love to know what stores are doing it, if I'm following this correctly. This is not only wrong for the previous owners but wrong for the second buyers. Which is why it's against policy. And like Roebeet said - how those programs were left on it - means it was blatantly processed incorrectly. This actually bothers me quite a bit...