One drop was all the nook took

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A few days ago, my NC took a short fall from hand to countertop -- a drop of less than a foot. Having dropped my iphone(s) multiple times from greater heights, onto hardwood and concrete, my first thought was I might have scuffed it but surely not broken it.

I was wrong. The LCD shattered inside, with cracks emanating from the lower-right bezel. I can see the backlight peeking from the edges of the bezel and cracks, but the display is gone.

I am lucky to have signed up for the $54 extended protection plan, which covers damage. I usually don't. I also discovered one can sign up for the plan within 30 days of purchase [14 in store].

BN said I'd have an RMA and replacement unit shipping information within a day, and it's been two. One of the features of the EPP they tout is "rapid replacement" -- I hope it turns out to be true.

I think the breakage is punishment for my smugness. I rooted my NC on 12/1 and ultimately had everything working (gapps, market, live wallpapers, multitouch) and never once had to reset or re-root. I was so careful up until the moment the unit spun out of my hands to its doom.

Anyone else break theirs yet? Have experience with the replacement service?

-Craig (#irc segv)

Guess that ends the gorilla glass rumors...

Sent from my NookColor using XDA app

Sound like his lcd broke not the glass.

Originally Posted by ricoishere2

Sound like his lcd broke not the glass.

Yes, the magilla glass is intact. The impact point was actually the bezel, although it is unmarked.

Originally Posted by Jason Foss

Guess that ends the gorilla glass rumors...

Sent from my NookColor using XDA app

Gorilla glass isn't indestructible, its not scratch proof either. I rarely drop my devices but I always run a case and protector anyways.

30s days? They say everywhere "at time of purchase", I might have to rethink that decision. 54 seemed high at the time.

I dropped mine yesterday. It fell about three feet onto my driveway. I've got two dings on two of the corners and had to reseat part of the case but everything still works.

I do have the extended warranty but I'm not going to exchange it for the dings since you only get one replacement for accidental damage.

I was just in a store the night before looking for a case but I didn't buy one because the one I wanted was out of stock.

Originally Posted by khaytsus

30s days? They say everywhere "at time of purchase", I might have to rethink that decision. 54 seemed high at the time.

I went in 2 days after I had bought mine and I was told you had 14 days, I'm guessing since that is their return policy too.

Originally Posted by khaytsus

30s days? They say everywhere "at time of purchase", I might have to rethink that decision. 54 seemed high at the time.

At the time of purchase, when the BN nook kiosk person offered the protection plan, I said half-jokingly "only if it covers accidents" and she laughed, so I assumed it didn't.

Then I saw the plan, covering impacts and spillage, for sale online but only paired with the NC unit -- i.e. you can't check out with only the plan. So I used the 'chat online' button above the footer on the bottom right of the NC support page -- I think it only appears during business hours -- and supplied my serial # and purchase date, and a few questions & a visa card # later, the transaction was done and the plan took effect that day.

I'm glad the plan was available after the fact. And I'll be gladder when a replacement unit arrives. Suddenly $54 doesn't seem too bad when confronted with $250+tax.

For another reference, this thread at bookclubs.barnesandnoble.com says

The protection plan can be orded at time of purchase or up to 30 days after we ship NOOKcolor or NOOK. This policy was changed recently. Customers can buy the extended warranty at the store within 14 days of purchase.

Originally Posted by wumpus11

At the time of purchase, when the BN nook kiosk person offered the protection plan, I said half-jokingly "only if it covers accidents" and she laughed, so I assumed it didn't.

Then I saw the plan, covering impacts and spillage, for sale online but only paired with the NC unit -- i.e. you can't check out with only the plan. So I used the 'chat online' button above the footer on the bottom right of the NC support page -- I think it only appears during business hours -- and supplied my serial # and purchase date, and a few questions & a visa card # later, the transaction was done and the plan took effect that day.

I'm glad the plan was available after the fact. And I'll be gladder when a replacement unit arrives. Suddenly $54 doesn't seem too bad when confronted with $250+tax.

For another reference, this thread at bookclubs.barnesandnoble.com says

Pretty sure I know the answer to this, but do you get to keep the broken one or do you send it back?