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nubecoder
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(Last edited by nubecoder; 27th December 2010 at 10:19 PM.)
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Default [Q] Media Hub Account Recovery?

The problem:
Attempting to sign into my Samsung Media Hub account tells me my username or password is incorrect.
Using the "Forgotten password?" feature tells me, "Success! Your password has been sent to your email address.", but I never receive anything in my email.

Things I've tried:
Checked my spam folders (of course).
Tried the only other email address I would have used.
Note: When trying my other email and the "Forgotten password?" feature, it fails, telling me that the email address could not be found (or something). So I know the email address I'm using is the right one, it just isn't actually sending me my password.
Tried every other password I would have used. (Besides the one I'm 90% sure is correct.)
Note: Even tried intentionally mistyping passwords a few different ways.
I tried using another Epic that's still a virgin, just in case it was root / rom related.
Note: Tried the "Forgotten password?" feature from this phone as well, still no email received.
Tried posting a Question in the Samsung support Q&A section, but I guess it hasn't been authorized yet, because I can't find my question anywhere.
(Maybe I will get my answer there eventually.)
Tried searching google for any kind of info about Media Hub account recovery. Results are nothing but links to old promo info about it being released.
Tried uninstalling and re-installing the Media Hub app (from the market), didn't make a difference.
And now posting here for help.

Other notes:
I used a comcast.net email address if that makes any difference.

So my question[s] is...

Has anyone had any trouble logging into their Media Hub account?
Has anyone ever successfully used the "Forgotten password?" feature?
Does anyone know of anywhere I could try to log into my Media Hub account online (via PC)?
Anyone know of an email address I could contact to resolve this?

I suppose this isn't really that big of a deal since my only goal in this is to be able to use up the rest of my promotional $50.00 they gave me, but it still bothers me.

Thankx in advance for any help.

=]


Edit:
How about someone testing the "Forgotten password" feature for me? Does it send you an email?
 
nubecoder
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Bump for 1st post edit.
 
nubecoder
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OK so I did some more testing.

A new account with a gmail address will send out an email no problem.

So it seems that this may be a comcast related issue. I'll try to contact them to see what (if anything) they can do about it.

Is there no one that has had any trouble with this? Or are you all just not using the Media Hub?

[bump]
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