Samsung Repair Review

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Hey all I figured I'd post a little review on the service I've had through Samsung on getting my phone repaired and keep you updated along with ask any questions if anyone had any.

Reason for Repair - Phone had developed lots of wiggle on the screen and my keyboard was getting scratched and scuffed when I slid open the phone.

Heres a time log -

12.20.10 - Requested Service over the phone cause online tried to charge me $70 for repair. Service rep was happy to help me file a service request along with give me 2ND Day Air, shipping where as online it was like $15 and ground was free. So I printed out the labeled, stripped my phone ( battery, battery cover, microsd ) packaged it up and sent it off next day.

12.23.10 - UPS tracking says it was received but no updates from Samsung.

12.24.10 - 12.27.10 - No info from Samsung.

12.28.10 - Samsung marked as received and gave me a link to track my repair progress ( Didn't work ) Called Samsung and rep told me that the technician had received my phone and was diagnosing it.

12.29.10 - Visited the website and around 5:00pm tonight, Tech updated the repair notes on the website - "REPLACED LCD, FLEX, TOUCH KEY PBA, LOWER, KEY PAD AND FRONT"

So so far I'm beyond happy and am just eager to get my phone back!

UPDATE :

12.30.10 - Received an email saying the item was shipped today again 2ND Day Air, So I'm hoping I get it tomorrow night, their located in Texas and I'm in California, so I'm crossing my fingers!

Sincerely,
D3luSi0n4L

I wish I worked at a place that took apart phones and replaced parts. Where do you apply for jobs like this?

Originally Posted by arashed31

I wish I worked at a place that took apart phones and replaced parts. Where do you apply for jobs like this?

Ya honestly that would be such a fun ass job, I mod blackberrys, but I've always wanted to get a spare bad esn epic 4g, just to take it apart and what not =D

If anyone has any info on this definitely post it up here!

Sincerely,
D3luSi0n4L

From what I understand about 90% of cell repairs are done by touchstone wireless. I looked into their east tennessee plant and based off what I read that particular location us not the best place as far as atmosphere goes. If you google them you can see if they have jobs close by.hope that helps.
Tenny

Sent from my SPH-D700 using XDA App

You can always start your own mom & pop repair center if you believe you have the experience the customer service skills.

Start you own business! Live the American Dream.