Samsung Repair Review
Hey all I figured I'd post a little review on the service I've had through Samsung on getting my phone repaired and keep you updated along with ask any questions if anyone had any.
Reason for Repair - Phone had developed lots of wiggle on the screen and my keyboard was getting scratched and scuffed when I slid open the phone.
Heres a time log -
12.20.10 - Requested Service over the phone cause online tried to charge me $70 for repair. Service rep was happy to help me file a service request along with give me 2ND Day Air, shipping where as online it was like $15 and ground was free. So I printed out the labeled, stripped my phone ( battery, battery cover, microsd ) packaged it up and sent it off next day.
12.23.10 - UPS tracking says it was received but no updates from Samsung.
12.24.10 - 12.27.10 - No info from Samsung.
12.28.10 - Samsung marked as received and gave me a link to track my repair progress ( Didn't work ) Called Samsung and rep told me that the technician had received my phone and was diagnosing it.
12.29.10 - Visited the website and around 5:00pm tonight, Tech updated the repair notes on the website - "REPLACED LCD, FLEX, TOUCH KEY PBA, LOWER, KEY PAD AND FRONT"
So so far I'm beyond happy and am just eager to get my phone back!
12.30.10 - Received an email saying the item was shipped today again 2ND Day Air, So I'm hoping I get it tomorrow night, their located in Texas and I'm in California, so I'm crossing my fingers!