Well after a couple of phone calls to Toshiba they agreed to pick it up and gave me an RMA. After a couple days I got an Email with some information and RMA number written in bad Dutch.
Saying that I have to print and sign this document stating that I agree to be charged in case the repair-center deem that the broken glass top is not covered by the warranty.
Due to that phrase and the fact if I sign, I'm screwed either way, because the device has to be fixed anyway. Also in the email they mentioned that I have to sent it to Czech Republic. Means that would cost me 44 euro to UPS it (sending faulty devices by regular post packs is a big no no).
Klacht omschrijving: The glas from the display is down in the right corner some milimeters bigger than it has to be
Door ondertekening van dit document gaat u akkoord met het volgende:
De tablet-PC zal worden getest en / of gerepareerd door Pegatron Czech s.r.o. namens Toshiba binnen de garantie van de fabrikant.
Mogt de reparateur bepalen dat de fout niet is gedekt door de garantie (bv. gebroken LCD), ontvangt de klant een offerte van de kosten van de reparateur. Als de klant weigert de kosten te betalen, zal het apparaat weer ongerepareerd worden teruggestuurd.
Nog Toshiba, nog de hersteller zijn verantwoordelijk voor het verlies van gegevens die tijdens de reparatie opkomen.
So I mailed them back that on the phone the lady spoke of a pick up etc... No reply for one week. So I decided it to give it another try at the store.
This time it was a different person at the counter, I did my story, said that I contacted Toshiba and they agreed to repair it etc. And now its at their repair center for a week now.
And right after 2 weeks I sent that mail to Toshiba about that pickup, they finally replied back, saying, indeed a pick up will be done by UPS or TNT... and that they will contact me for the pick up.
So from calling to Toshiba, to get the device picked up... will take 2 weeks! *unacceptable*
So right now I'm ignoring Toshiba and hoping that the store is really going to repair it under warranty. Since its not a crystal breach. Just the top layer(glass/plastic, etc).
Glad I'm not the only one with this problem, mine is just the result of the problem.
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