Just got Shift, Having Data Issues

---

Well I just upgraded to the Shift from the Samsung Moment, but with the data issues I'm having it sure doesn't seem like. I cannot connect to 4G even though I'm in the heart of a 4G area (zip code 75001, just outside of Dallas). Every time I scan for 4G service, it just says Disconnected about 5 seconds later.

Using the Speedtest.net app, I'm averaging maybe 60-70kbps download speed on the 3G network. When I download apps the downloading generally pauses for several seconds.

For the record, I have done the data reset (##3282#), but that didn't help at all.

Any suggestions, or could it be I just have a bad phone?

Wes

Originally Posted by AmishGuy91

Well I just upgraded to the Shift from the Samsung Moment, but with the data issues I'm having it sure doesn't seem like. I cannot connect to 4G even though I'm in the heart of a 4G area (zip code 75001, just outside of Dallas). Every time I scan for 4G service, it just says Disconnected about 5 seconds later.

Using the Speedtest.net app, I'm averaging maybe 60-70kbps download speed on the 3G network. When I download apps the downloading generally pauses for several seconds.

For the record, I have done the data reset (##3282#), but that didn't help at all.

Any suggestions, or could it be I just have a bad phone?

Wes

Try updating your PRL and Profile too

Originally Posted by BrandoKC

Try updating your PRL and Profile too

Done that a few times but still no improvement.

Hm
I think it would be wise to talk to a Sprint representative over the phone, or show the problem to them in person.
It kinda sucks to pay a $10 monthly surcharge for 4G if you're in the network and are not getting it (worse if there's no 4G nearby)
I myself have not used 4G yet (live right on the edge of the network)
They should hopefully help you out
I too have a problem with connecting to 4G but that may just be my area

I know you have probably already done this but I would try powercycling if you haven't already.

Try comparing it to the display. I noticed that the wimax radio is kinda deaf when compared to my old epic. It doesn't lock as often as the old phone. There might be an update that helps some of these issues.

Originally Posted by herbthehammer

Try comparing it to the display. I noticed that the wimax radio is kinda deaf when compared to my old epic. It doesn't lock as often as the old phone. There might be an update that helps some of these issues.

Ok you need to reactivate the phone pretty simple to do
Get ur msl either from msl reader on the market or ask sprint
Go to dialer dial ##3282# hit edit mode and enter ur msl
Click on data profile then hit the menu button and click restore
Let the phone reboot and go through hands free activation again
Tada speeds should be back to normal!

Sent from my PG06100 using Tapatalk

Appears to just be the location I'm in at work. Just tested it while I was driving around and got good speeds: 4G (at 6-8 megs download) and 3G (.5-1 megs). So I guess my phone is good.

Thanks for all the suggestions.

Mine won't pick up at work inside. I step outside and it is fine. :(

Sent from my PG06100 using Tapatalk

I'm having same problem. I did a side by side with my phone and the display in Sprint store...I got about 120 Kbps and the display got about 1200 Kbps.

I don't know if the store is doing the 3282 thing every day on the display, but when I do it I get a bump up in speed then it decreases again over time.