Skinomi Skin Protector Issue

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I am curious if anyone else, with a ViewSonic G Tablet and the Skinomi Skin Protector, received a skin that does not seem to match the layout of the tablet, both front and back. I ordered the skin that protects the front and back and what I received just does not seem to line up with anything.

The front has only one hole and an odd 1 inch x .5 inch rectangle in it. The hole does not match up to my camera aperture or my light sensor aperture. The rectangle makes absolutely no sense.

The back is the most messed up skin I have seen. I know the skins come in a few different pieces that fit together like a puzzle but the back has two main parts to it and those main parts do not fit together because they seem to go on two different hemispheres of whatever they think this skin should fit on. Then the four rubber plug holes that are in each corner do not match up to the skin holes. They are not even close. That is the best I can describe the back. It has to be the wrong skin is my conclusion.

Overall this skin is smaller both width and length wise. The picture that is shown in the product page is definitely not what I received. If the actual product is suppose to be different there was no disclaimer stating that the picture shown was just for example purposes and not a reflection of the actual product.

If anyone can give me some feedback on their own experiences I would greatly appreciate it. I sent Skinomi an e-mail about this but I explicitly explained to them that I would not be paying for return shipping and that they WILL be sending the correct product through a 2-day shipping scheme. That is if it was the wrong product that was sent to me. If it is in fact the right product then I am definitely getting my entire purchase price back.

I have been through the situation where the wrong product was shipped before and the problem was remedied but it is a big time sink and nuisance to the customer. If only you could charge companies, that screw up like this, for the time and effort you have put forth. It might actually prompt them to make sure they get it right the first time.

U can check another thread here about screen protector from skinomi. A lot of feedback there. Some ppl also complain about wrong measures... maybe they are having some system issues and geting wrong orders... i dont know. I ordered just a front cover and its perfect... camera and left hole are present...
It even improved my viewing angles with no sensivity lost

Originally Posted by sirspongy

I am curious if anyone else, with a ViewSonic G Tablet and the Skinomi Skin Protector, received a skin that does not seem to match the layout of the tablet, both front and back. I ordered the skin that protects the front and back and what I received just does not seem to line up with anything.

The front has only one hole and an odd 1 inch x .5 inch rectangle in it. The hole does not match up to my camera aperture or my light sensor aperture. The rectangle makes absolutely no sense.

The back is the most messed up skin I have seen. I know the skins come in a few different pieces that fit together like a puzzle but the back has two main parts to it and those main parts do not fit together because they seem to go on two different hemispheres of whatever they think this skin should fit on. Then the four rubber plug holes that are in each corner do not match up to the skin holes. They are not even close. That is the best I can describe the back. It has to be the wrong skin is my conclusion.

Overall this skin is smaller both width and length wise. The picture that is shown in the product page is definitely not what I received. If the actual product is suppose to be different there was no disclaimer stating that the picture shown was just for example purposes and not a reflection of the actual product.

If anyone can give me some feedback on their own experiences I would greatly appreciate it. I sent Skinomi an e-mail about this but I explicitly explained to them that I would not be paying for return shipping and that they WILL be sending the correct product through a 2-day shipping scheme. That is if it was the wrong product that was sent to me. If it is in fact the right product then I am definitely getting my entire purchase price back.

I have been through the situation where the wrong product was shipped before and the problem was remedied but it is a big time sink and nuisance to the customer. If only you could charge companies, that screw up like this, for the time and effort you have put forth. It might actually prompt them to make sure they get it right the first time.

Hey heres my thread on the Protector you purchased.http://forum.xda-developers.com/showthread.php?t=904814 Go ahead and post your issue there. It seems the last few days a few people recieved the wrong order. I have multiple full screen protectors I ordered from them and they fit perfectly. I am not sure why they are messing up now. One user reported they only got the protector for the screen and not the bezel. very strange and we have sent emails and exchanged phone calls with the company. I would not pay for return shipping either. Defiantly not your fault and Please keep us up to date on how they resolve this with you.

I just receive my shipment on Friday and have the same problem; they definately shipped the wrong skin to me. I should charge them for my time to deal with this...

Originally Posted by xRepinsSporx

I would not pay for return shipping either. Defiantly not your fault and Please keep us up to date on how they resolve this with you.

+1, they should cover return + replace with correct item.

There email support isn't that prompt but they eventually reply, and when I was complaining about the lack of updates about the order status, when they eventually replied back they did offered immediate replacement. I did receive my skin on that day though, so I emailed back and told them it wont be necessary for them to send replacement.

Best of luck,

Mine was fine. Early order. This is too bad for them as they really got a great boost here. I hope they make it right and regain their position as the only one out there with a custom screen and a reasonable price.

I recieved mine with two holes for the camera and the sensor. everything fits perpectly

yes.. guess they are having no idea of the free publicity we are giving them here...
else they would make an effort to serve better

I am updating the status of this thread. I called Skinomi today and, after calling their customer service line 6 or 7 times, I got through to someone, instead of the voice mail they really wanted me to use.

I explained the situation and the female that helped me was pleasant and told me that she would ship out the correct skin right away. I explained that I needed it by Friday since I am moving on Saturday and the snail mail they send it in normally would not have made it to me in time. She told me that they are not able to ship it any faster than their normal free shipping option, unless I choose it when I purchased it. I politely told her that she was incorrect and that of course they could send it through 2-day shipping. She began to stumble over her words and then told me she would talk to her manager.

So the manager, Alex, got on the phone and he asked that I take a picture of the skin I received so that they can see what skin is being shipped by accident. After explaining the skin to him he figured out that the skin I received was the Archos tablet skin. He then told me that they would ship out the correct skin within an hour or two and that I could count on getting it within 1-2 days. I thanked him very much and that concluded the conversation. The test will be in 2 days whether or not I get the skin or not. I have dealt with a few companies before that tell me they will ship it as 2-day and then never do. I hope Skinomi is better than that.

I will keep you all updated.

youve given me the idea to call them tomorrow. I think their shipping sucks..I ordered last week from them..wednesday..on friday i ordered some stickers from androidstickers to go with the skin..guess which came first??!!! yeah androidstickers beat them and skinomi had a two day head start..both are on the west coast..Ridiculous..They gave me a tracking number that still shows no movement!!

Done with skinomi, thats just unacceptable