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HELP! G2 screen is black with white lines.

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reflux
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Default HELP! G2 screen is black with white lines.

so my girlfriend's brother pushed her and she ended up falling on her phone. she tried to turn it on and what do you know, all you see is a black screen with white lines. anyone know the problem? do i just have to replace the LCD? thanks in advance.
 
luis86dr
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Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.

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reflux
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Originally Posted by luis86dr View Post
Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.

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lol tmobile insurance is a joke. but i'm making him pay $200 to cancel one of my spare lines so i can give my GF one of the G2's that im selling. im hoping it doesn't come to that because i really don't want to do that. my guess is that i just need to replace the LCD. anyone care to chime in?
 
tazz9690
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The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.
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reflux
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The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.
good point. i was planning on taking it apart tomorrow

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reflux
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Anyone?

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awsrasool
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(Last edited by awsrasool; 29th January 2011 at 01:01 AM.)
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Default RE

i had a similar problem with my phone ... my screen went white with random black lines on it ... i might have sat with the phone in my pocket earlier not too sure ... anyways so the screen wouldn't show anything but the phone worked otherwise, i can hear it receiving notifications, and i can even receive phone calls and answer them if I slide my finger across the screen ... the phone was rooted, and i wasn't able to do a hard reset on it ...

took the phone back to bell on the 3rd, and last monday i heard back from them saying that the LCD was cracked and needed replacement ... which is not covered under the waranty since it's a physical damage and it would cost $150 CND to replace it ... should be getting the phone back this monday...
 
rewen
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After replacing my Desire Z via FutureShop warranty (for battery issues) I somehow ended up with the lines on my screen Christmas eve, however the LCD was not cracked. The lines would move around and change in brightness as I did things on the phone (opening apps, flipping keyboard out, etc). If the lines don't move then it's more likely a crack in the screen. My issue was more likely a faulty ribbon/connection. I carry my phone in an inner breast pocket on my winter jacket, so I definitely didn't crush it or anything, either.

So back to FutureShop I went, only a week after the first replacement, and they gave me another new one right away. Between 2 stores that I have visited my 2 replacements are supposedly the only 2 replacements that have been done since the phone launched.

My 3rd one seems to be doing well, no battery issues, so far no screen issues.

I guess my point is, if you can get a phone from a retailer that offers a decent warranty, do it. I bought my phone outright at $500, the warranty was $10 a month.. I fell for it, but I'm very very glad that I did. Although HTC may have covered me, I would have been without the phone for a lot of time, and once they found out that I'd unlocked it they probably would have left me in the cold.
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Nexus 4, HTC One XL, Samsung Galaxy Nexus, ASUS Nexus 7, Samsung Galaxy Tab 10.1 Wifi, Toshiba Thrive, Motorola Atrix 4G, Samsung Galaxy Tab 7.0 Plus Wifi, HTC One V, Samsung Nexus S, Samsung Galaxy S, HTC Desire Z, HTC Desire, HTC Legend
 
guhl99
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Originally Posted by reflux View Post
good point. i was planning on taking it apart tomorrow

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I had exactly the same, it is very very likely that "only" the LCD that is broken.

I got an replacement from from ebay (it's about 60 USD) and replaced it following IntuitiveNipples teardown guide at http://tjworld.net/blog/htc-desire-z-tear-down

Its' a little bit of fiddling but in the end not that complicated (tryin to remember which screws should go into which place was the hardest part)
 
reflux
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Thanks for the input guys. Very much appreciate it. Looks like ill order the lcd when I get my next paycheck :eek:

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