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HELP! G2 screen is black with white lines.

27th January 2011, 11:59 PM |#1  
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so my girlfriend's brother pushed her and she ended up falling on her phone. she tried to turn it on and what do you know, all you see is a black screen with white lines. anyone know the problem? do i just have to replace the LCD? thanks in advance.
 
 
28th January 2011, 12:14 AM |#2  
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Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.

[G2/HTC Vision]
28th January 2011, 12:27 AM |#3  
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Quote:
Originally Posted by luis86dr

Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.

[G2/HTC Vision]

lol tmobile insurance is a joke. but i'm making him pay $200 to cancel one of my spare lines so i can give my GF one of the G2's that im selling. im hoping it doesn't come to that because i really don't want to do that. my guess is that i just need to replace the LCD. anyone care to chime in?
28th January 2011, 12:33 AM |#4  
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The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.
28th January 2011, 01:01 AM |#5  
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Quote:
Originally Posted by tazz9690

The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.

good point. i was planning on taking it apart tomorrow

Sent from my T-Mobile G2 using XDA App
28th January 2011, 11:23 PM |#6  
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Anyone?

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29th January 2011, 12:58 AM |#7  
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i had a similar problem with my phone ... my screen went white with random black lines on it ... i might have sat with the phone in my pocket earlier not too sure ... anyways so the screen wouldn't show anything but the phone worked otherwise, i can hear it receiving notifications, and i can even receive phone calls and answer them if I slide my finger across the screen ... the phone was rooted, and i wasn't able to do a hard reset on it ...

took the phone back to bell on the 3rd, and last monday i heard back from them saying that the LCD was cracked and needed replacement ... which is not covered under the waranty since it's a physical damage and it would cost $150 CND to replace it ... should be getting the phone back this monday...
Last edited by awsrasool; 29th January 2011 at 01:01 AM.
29th January 2011, 01:45 AM |#8  
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After replacing my Desire Z via FutureShop warranty (for battery issues) I somehow ended up with the lines on my screen Christmas eve, however the LCD was not cracked. The lines would move around and change in brightness as I did things on the phone (opening apps, flipping keyboard out, etc). If the lines don't move then it's more likely a crack in the screen. My issue was more likely a faulty ribbon/connection. I carry my phone in an inner breast pocket on my winter jacket, so I definitely didn't crush it or anything, either.

So back to FutureShop I went, only a week after the first replacement, and they gave me another new one right away. Between 2 stores that I have visited my 2 replacements are supposedly the only 2 replacements that have been done since the phone launched.

My 3rd one seems to be doing well, no battery issues, so far no screen issues.

I guess my point is, if you can get a phone from a retailer that offers a decent warranty, do it. I bought my phone outright at $500, the warranty was $10 a month.. I fell for it, but I'm very very glad that I did. Although HTC may have covered me, I would have been without the phone for a lot of time, and once they found out that I'd unlocked it they probably would have left me in the cold.
29th January 2011, 10:05 AM |#9  
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Quote:
Originally Posted by reflux

good point. i was planning on taking it apart tomorrow

Sent from my T-Mobile G2 using XDA App

I had exactly the same, it is very very likely that "only" the LCD that is broken.

I got an replacement from from ebay (it's about 60 USD) and replaced it following IntuitiveNipples teardown guide at http://tjworld.net/blog/htc-desire-z-tear-down

Its' a little bit of fiddling but in the end not that complicated (tryin to remember which screws should go into which place was the hardest part)
29th January 2011, 02:16 PM |#10  
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Thanks for the input guys. Very much appreciate it. Looks like ill order the lcd when I get my next paycheck :eek:

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