Whats even crazier is knowing how easy it would be if someone wanted another product. Just call up the ups/company and say u got bricks. Lol!

Sent from my Dell Streak using Tapatalk

Originally Posted by Troute

Somebody in a warehouse somewhere got themselves a free Streak, it happens.

hahaha, yup

yeah you should call dell and ask for an accessory

Originally Posted by Foxhoundep3

hahaha, yup

yeah you should call dell and ask for an accessory

Sure, but they don't have anything in stock. 2 weeks for a spare USB cable? Unbelievable! They are still trying to figure out when I'm going to receive my Streak (I hope for real this time)...

Well, 9 days after the "empty delivery", there is no clue about when the device is arriving, shipping, or even produced (if ever). I even escalated the issue, called more than 15 times, chatted, spoke to reps in spanish, english, even offered to speak in russian if that helped, but no luck, no product, no nothing.

This is far beyond a product cancelation. Who will pay for the hours and money spent calling them?

Just UNBELIEVABLE...

Originally Posted by alex_herrero

Well, 9 days after the "empty delivery", there is no clue about when the device is arriving, shipping, or even produced (if ever). I even escalated the issue, called more than 15 times, chatted, spoke to reps in spanish, english, even offered to speak in russian if that helped, but no luck, no product, no nothing.

This is far beyond a product cancelation. Who will pay for the hours and money spent calling them?

Just UNBELIEVABLE...

that sucks dood. I feel bad for you. What really doesn't surprise me is that if you had a business account and an account manager, you probably would have had one in 3 days. They will always fight or push for something to get done to satisfy their clients. But there is no one there for the average consumer.

Have you tried escalating as far as you can go? did you ask to speak to someone in North America?

Believe it or not, i still think the streak is worth the fight. Or why don't you just dispute the charge with your credit card, show them timestamps of when you called and how you tried to get assistance. You might probably have a better chance of getting your money back faster then getting a streak.

I also think that the latest price drops was an indication like the adamo line.. to discount to get rid of remaining supplies and stocks before it gets discontinued.

Originally Posted by Krad

Have you tried escalating as far as you can go? did you ask to speak to someone in North America?

Believe it or not, i still think the streak is worth the fight. Or why don't you just dispute the charge with your credit card, show them timestamps of when you called and how you tried to get assistance. You might probably have a better chance of getting your money back faster then getting a streak.

I also think that the latest price drops was an indication like the adamo line.. to discount to get rid of remaining supplies and stocks before it gets discontinued.

Thanks for your comments.

I have already escalated, and someone cancelled the order placed by someone from:

Care Resolution Specialist
STREAM Global Services

I did speak with many reps from USA, Latin America, and everywhere. My order was placed in the USA site. I don't know what else to do, honestly... I'll try my last chat with Dell...

Originally Posted by alex_herrero

Thanks for your comments.

I have already escalated, and someone cancelled the order placed by someone from:


I did speak with many reps from USA, Latin America, and everywhere. My order was placed in the USA site. I don't know what else to do, honestly... I'll try my last chat with Dell...

call up the business side and tell them you want to start a business account however you have this issue that needs to be resolved first. If that gets resolved asap you will make an account. They will jump through hoops

Originally Posted by Krad

call up the business side and tell them you want to start a business account however you have this issue that needs to be resolved first. If that gets resolved asap you will make an account. They will jump through hoops

Nice one, didn't think of that!

Anyway, I escalated once again. Let's see how the end of the day comes...

Next thing you can try is just call up your credit card company that you used to buy the streak and go through them. They got a department and if not satisfied they do do a good job of helping. Just explain and they should help. At the least you get a credit then you can just go to best buy or order one again through the business side.

Have you filed a claim with the shipping company?