Default Cruz Reader and password/reset

A friend of mine picked up a Cruz Reader back in December. He played with it for a bit and put a password on it (the pattern password) and he came back to use it last weekend and forgot the password. He can't log into the device now. He wants me to take a look at it, but I have no knowledge of these. Is there a way to reset them? Him and another buddy tried pushing the Reset button but didn't do anything.

Any help would be great, we just want to reset it to use it again for internet.

Samsung Galaxy S3 16GB - White Stock JB 4.1.2