Yeah, sounds troll to me, but it will be nice for them to show here...and learn a bit of how things are done

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Real

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Yes I am the real deal, I am a developer/social media analyst. I don't mind taking a picture of my badge or something to prove my credibility.

Originally Posted by SamsungJohn

Yes I am the real deal, I am a developer/social media analyst. I don't mind taking a picture of my badge or something to prove my credibility.

I think he's legit, folks.

If you are indeed an analyst for Samsung, welcome to XDA. I'm sure you've already noticed by now that there is a lot of cynicism both for Samsung and your claim of being an employee. Simple reason for this is that most everyone here feels that Samsung has ignored their pleas for help, didn’t deliver promised upgrades, and left millions of Galaxy S owners with buggy software/hardware, etc.

If your goal is to reach out to Samsung users at the grassroots level, you're in the right place. However, you also have a tough job ahead of you. The disenfranchisement runs deep and it will take a lot of effort to fix.

Here are some suggestions for you to escalate internally within Samsung:

1. Support the development efforts of the XDA developers. There are many talented people working quite hard to customize, fix and generally improve Samsung firmware. Samsung should make some effort to provide these developers with source code, tools, and help.
2. Take an honest and upfront approach to product defects that find their way onto store shelves (e.g. GPS, battery, etc). I guarantee the cost of addressing the problem will be fully offset by the shift in customer loyalty. An unreliable product is perceived many times worse if the OEM denies or ignores the issues.
3. Set a release schedule with carrier partners and stick to it. Apple has set the benchmark for frequent over the wire software updates. Android applications are updated with fixes and improvements on a regular basis. In stark contrast, our firmware lags far behind Google’s releases and FOTA is failing more than it’s working. This has to change. Samsung needs to push out regular firmware updates that are applied seamlessly without loss of data. Forget FOTA and do it like Apple does OTW (over the wire).
4. Allow users the option of switching to AOSP. Some people like TouchWiz and some don’t. Give them the choice.

BTW, in addition to being an informed consumer, I work in the mobile industry. I know a fair amount about how it should work. The Samsung Galaxy product suite is performing very well but the real question is how long will it last. Loyalty takes effort to maintain and is easy to lose.

P.S. I may very well be at SXSW but I won’t know for sure until a week or so beforehand.

I understand I have a lot of work ahead of me. As I said before, Im here to establish a partnership with XDA developers. Inbox me to let me know if your going to be there so i can arrange somewhere to meet.

If he was legit, one of the Admins would be announcing that SamsungJohn is a rep from Samsung; he wouldn't be doing it himself as a post in the forum.

Originally Posted by paulbh

If he was legit, one of the Admins would be announcing that SamsungJohn is a rep from Samsung; he wouldn't be doing it himself as a post in the forum.

^^^^^^ that's a good point!

Originally Posted by SamsungJohn

I understand I have a lot of work ahead of me. As I said before, Im here to establish a partnership with XDA developers. Inbox me to let me know if your going to be there so i can arrange somewhere to meet.

If you are in fact telling the truth, I warmly welcome you to the true birthplace of the galaxy s.

Originally Posted by paulbh

If he was legit, one of the Admins would be announcing that SamsungJohn is a rep from Samsung; he wouldn't be doing it himself as a post in the forum.

Why? There's quite a bit of speculation in your claim--why would he have to go through admins to post here?

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Originally Posted by Kubernetes

Why? There's quite a bit of speculation in your claim--why would he have to go through admins to post here?

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You would think that someone who is in the position he claims to be in, would come in a little more professional than just a random post.

He said he has been lurking the forums and likes what he sees. So he has also seen all the dissapointment that is running through these forums as well.

If you were in his position would you not want to come in here, with support and proof of who you are? (there is multiple threads of the same post in other categories, all have been asking for proof for hours)


I'm not saying hes not who he says he is, just think he could have introduced himself a little better.

Guys, do a little research. Pretty easy to figure out that he is either very thorough or he's actually legit.

Maybe we should tell him that it is a welcome first step to see him here.

He is an analyst so he's going to have to escalate pretty far up the food chain to be effective. Hope you're a good communicator John.

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