Originally Posted by SamsungJohn
Yes I am the real deal, I am a developer/social media analyst. I don't mind taking a picture of my badge or something to prove my credibility.
I think he's legit, folks.
If you are indeed an analyst for Samsung, welcome to XDA. I'm sure you've already noticed by now that there is a lot of cynicism both for Samsung and your claim of being an employee. Simple reason for this is that most everyone here feels that Samsung has ignored their pleas for help, didnít deliver promised upgrades, and left millions of Galaxy S owners with buggy software/hardware, etc.
If your goal is to reach out to Samsung users at the grassroots level, you're in the right place. However, you also have a tough job ahead of you. The disenfranchisement runs deep and it will take a lot of effort to fix.
Here are some suggestions for you to escalate internally within Samsung:
1. Support the development efforts of the XDA developers. There are many talented people working quite hard to customize, fix and generally improve Samsung firmware. Samsung should make some effort to provide these developers with source code, tools, and help.
2. Take an honest and upfront approach to product defects that find their way onto store shelves (e.g. GPS, battery, etc). I guarantee the cost of addressing the problem will be fully offset by the shift in customer loyalty. An unreliable product is perceived many times worse if the OEM denies or ignores the issues.
3. Set a release schedule with carrier partners and stick to it. Apple has set the benchmark for frequent over the wire software updates. Android applications are updated with fixes and improvements on a regular basis. In stark contrast, our firmware lags far behind Googleís releases and FOTA is failing more than itís working. This has to change. Samsung needs to push out regular firmware updates that are applied seamlessly without loss of data. Forget FOTA and do it like Apple does OTW (over the wire).
4. Allow users the option of switching to AOSP. Some people like TouchWiz and some donít. Give them the choice.
BTW, in addition to being an informed consumer, I work in the mobile industry. I know a fair amount about how it should work. The Samsung Galaxy product suite is performing very well but the real question is how long will it last. Loyalty takes effort to maintain and is easy to lose.
P.S. I may very well be at SXSW but I wonít know for sure until a week or so beforehand.