You have a community here that is passionate about these products and interested in finding ways to make these phones better to use. For me, I am a user who found this site, first when I was on Windows Mobile later on Android as a place to fix things that just didn't work right or get updates to products after the vendor had moved on.
What would be great would be to see a way Samsung would be willing to:
1. Explain some of the choices it has made - like preventing sideloading and installing from 3rd party markets, removing functionality clearly intended for the product (the Captivate user manual on the Samsung USA web site describes the Mobile AP functionality that was yanked on page 103), preventing removal of the AT&T apps, and what really is taking so long with the Froyo update (let alone whether we will ever see Gingerbread).
2. Find a way to enable at least some of the improvements/modifications developed or implemented by the cooks to be implemented without voiding a warranty.
3. Make available an AOSP or unbranded version of the Captivate ROM that supports the phone and then lets the devs add to it as they see fit.
4. Not use this as another hype channel like the SamsungMobileUS tweets
iPhone 5s for me; AT&T GS3 for work