[Q] HTC Sync issues?

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Just went and got my Inspire yesterday and I am trying to get the HTC Sync software to work. Installed fine and the computer recognizes the phone but the software starts, connects and then just says "Updating HTC library" then shuts down.

If I start the software first and then plug-in the phone the software doesn't recognize it. Says disconnected.

Anyone have similar issues??

Originally Posted by geekdadof3

Just went and got my Inspire yesterday and I am trying to get the HTC Sync software to work. Installed fine and the computer recognizes the phone but the software starts, connects and then just says "Updating HTC library" then shuts down.

If I start the software first and then plug-in the phone the software doesn't recognize it. Says disconnected.

Anyone have similar issues??

I've got Sync up and running. I also see the "Updating HTC Library" message when I start the app. It runs for quite some time before the app fully starts. I've never seen the app shut down.

Here's my setup in case it helps with the debugging:
1. Windows 7 Pro x64
2. Office 2010 x86 (Removed my x64 as Sync does not support it)
3. HTC Sync v3.0.5511
4. Nod32 Antivirus (List just to note AV software maybe something to disable for testing)

Originally Posted by wookiefoot

I've got Sync up and running. I also see the "Updating HTC Library" message when I start the app. It runs for quite some time before the app fully starts. I've never seen the app shut down.

Here's my setup in case it helps with the debugging:
1. Windows 7 Pro x64
2. Office 2010 x86 (Removed my x64 as Sync does not support it)
3. HTC Sync v3.0.5511
4. Nod32 Antivirus (List just to note AV software maybe something to disable for testing)

And you have got it to sync? I am almost identical set-up except I have Office 2007 x86. The software (HTC Sync) never recognizes the phone...even though the computer does. The phone says connected but after about 5-10 secs it says changes to disconnected.

I did notice that on the HTC webpage for the Inspire>Help & How-to>Synchronization it states " We’re sorry, but there is currently no information available for the category you have selected." Makes me think that the program is not updated yet??