[Q] zio 2.2 update failed

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keep getting this message even though I have installed drivers..pc says they work..phone registers that usb is connected..debugging is selected...what am I doing wrong here...thanks

Update Failed
Please check the PC side and devise side status.
1. Power on your devise and select USB debugging on your phone
-Press Menu and then tap Settings>Applications>Development
-Tap the USB debugging check box if it's not selected
-The USB cable must be connected to your devise and PC
2. Check your driver is installed correctly.
3. Close all other applications in the device and PC.

is your antivirus/internet security shut off?
Have you removed all instances of the drivers (confirmed through device mgr&ctl panel), rebooted an installed the drivers again (making sure phone is not connected until post-install)?
What OS are you running?

running windows7..will check on the antivirus...try reloading USB drives...back in minute with update...lol

32bit or 64bit?

nt sure...wife's laptop..window 7 home premium? Edit...64 bit..sorry

Originally Posted by topherdownfrown

nt sure...wife's laptop..window 7 home premium? Edit...64 bit..sorry

There have been multiple people that have been having odd results with updating through win7 x64.
I would suggest running the update on a 32bit machine.

will try after work..thank you..post result later.

Originally Posted by Spz0

There have been multiple people that have been having odd results with updating through win7 x64.
I would suggest running the update on a 32bit machine.

Exactly. I tried for 4 hours on my Windows 7 Home Premium 64 bit machine with no luck. Drivers were installing properly from the CD included with the phone, but the update would always fail at 98%. First try on my older Vista 32 bit machine the update went right through the first time with absolutely no issues.

Don't give up

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Originally Posted by Spz0

There have been multiple people that have been having odd results with updating through win7 x64.
I would suggest running the update on a 32bit machine.

I agree. However, I got the "failed to update" message even when I tried to install using my desktop computer that's running Vista32. BUT, then I installed the drivers (the ones that came with the update) to my Toshiba netbook (running Windows 7 Starter). The first update failed, same as before. So I disconnected my Zio, and rebooted it. I plugged it back into the netbook, ran the update installer, and it installed in like 7 minutes. Works great too. So far none of the issues that have been brought up on other threads.

edit: froyo 2.2.1 installed successfully on the Zio in less than 10 mins. i forgot to unmount the damn sd card and this was the really why my phone froze on the "modem download mode" and why the install GUI on pc dissapeared.

piece of cake! thanks a lot guys for posting this update and for creating the Zio forum.


installed the zio m6000 drivers directly from retail cd and ran the kyocera updater. i'm running Win XP on an old-school Dell optiplex.

anyway the update has been taking up at least 20 mins now. the screen on my Zio is black and the message "modem download mode" (i figure that its the tethering part) appears.

why is this update taking so long?